Reporting organizationally to the Ticketing Customer Relationship Senior Manager, the Ticketing FIFA Media Rights Licensees Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026™ that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA Media Rights Licensees ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Manager must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations whilst providing support to all FIFA Media Rights Licensees with ticketing enquiries. Focuses particularly on the delivery of effective ticketing customer care for the FIFA World Cup 2026™.
The main responsibilities of the Ticketing FIFA Media Rights Licensees Customer Care Manager for the FIFA World Cup 2026™ include:
Education & Qualifications
• Bachelor or master’s degree or equivalent in relevant area.
Work Experience
• Planning and delivery of Customer Care for corporate customers/business stakeholders (Essential)
• Leading and managing small teams (Essential)
• Excellent communication and relationship management (Essential)
• Good numeracy (Essential)
• Ticketing (Good to have)
• International Sports Events (Good to have)
• Venue and onsite operations experience for major sports event (Good to have)
Languages
• Fluent in English, spoken and written (Essential)
• Fluent, spoken and written, in any of the following: French, Spanish, German (Ideal)
Technology
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project), planning software and online collaboration tools
• CRM software for case management
• Use of Ticketing applications and tools (good to have)
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.