JOB SUMMARY: The primary responsibility of the Account Manager, Premium Services is to oversee the ideation, implementation, and activation of assigned premium seating accounts, strengthening relationships in the process by providing excellent customer service. The goal shall be to maximize the return on investment for each account while also supporting team profitability and marketing goals. Working closely with all members of the premium sales and service team, this position will also play an active event execution role in various initiatives to further new business development and renewal efforts of the entire partnership sales and premium seating teams.

DUTIES AND RESPONSIBILITIES

Strengthen and grow relationships with premium clientele by:

Developing and providing world-class customer service programs to premium clients
Implementing an ongoing best-in-class service program and processes
Implementing ongoing touchpoint cadence focused on in-person interactions with premium clients
Maintaining accurate and thorough notes and records within internal systems including Dynamics 365 and Archtics
Assisting with premium account holder requests and event service for Broncos and non-Broncos events

Successfully execute premium hospitality campaigns by:

Ideating and executing premium events calendar and engagement program
Proactively engaging and selling premium products to existing clients with expiring contracts
Actively participating in new business campaigns by proactively selling new premium products
Actively participating in and supporting cross department initiatives including communication, events, added value opportunities, gifting, etc.
Identifying revenue growth opportunities for assigned premium account base and new prospects

Ensure best-in-class execution and coordination across departments by:

Ensuring all premium products are thoroughly prepared for stadium events including Broncos and non-Broncos events
Working closely with other departments within organization on premium related programs including marketing, game day entertainment, finance, community development, public relations, stadium operations, ticket sales and operations, football operations, etc.
Retaining, organizing and maintaining current and historical agreements and contractual documents for assigned client base
Coordinating billing, invoicing, and reconciliation for assigned premium accounts
Distribution of tickets, parking, etc. assigned premium accounts.

Contribute to department and organizational initiatives by:

Completing all other duties set forth by leadership

MINIMUM REQUIREMENTS

Updated Resume
Cover Letter
Bachelor’s Degree
3+ years ticket sales or service experience within the sports, entertainment, or hospitality industry.
Ability to work all Denver Broncos games, stadium events, nights and weekends, plus other initiatives, and events as designated

PREFERRED SKILLS AND ABILITY

Proven track record of generating revenue through client renewals or new sales
Proficient utilizing ticketing software, Microsoft Office, and customer relationship management
Effectively manage communication with account base and maintain positive engagement through outreach cadence
Excellent oral and written communication skills
High level of emotional intelligence and self-awareness
Positive attitude and strong work ethic
Passionate about hospitality and service
Process-driven mindset and attention to detail

In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary for this Colorado position is $70,000- $75,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.

Stadium Management Company offers a robust suite of benefits for our Staff including: Paid Time Off, 401(K) matching program, Paid Holidays, affordable Health, Dental & Vision coverage, Basic Life and AD&D Insurance, Voluntary Life and AD&D, Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Tuition Reimbursement and an Employee Assistance Program.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.