Part-Time Ticket Office-Telephone Customer Service

POSITION SUMMARY:

Provide seasonal phone support in the Ticket Office on 303-ROCKIES for both game days and non-game days.

DUTIES & RESPONSIBILITIES:

Provide exceptional customer service at all times.
Answer phone calls in a professional manner and assist guests with any inquiries or concerns.
Assist customers with digital ticketing set-up and troubleshooting in the MLB App.
Sell tour tickets, message boards, gift cards, commemorative tickets over the phone.
Resolve fan issues.
Assist in exchanging accessible seating and rescheduled games.

JOB REQUIREMENTS:

High school diploma or equivalent is required. Applicants must be at least 18 years of age.
Previous ticketing experience is helpful, though not required.
Prior sales and/or customer service experience is strongly preferred.
Proficiency using computers is essential. Familiarity with ticketing software is helpful, but not required.
Bi-lingual applicants, especially those who speak Spanish are encouraged to apply.
The ability to work evenings and weekends is required.
Must be friendly, enjoy working with the public, and convey a professional image and demeanor.
Excellent oral communication skills required.
Strong ability to work well with co-workers and supervisors in a fast-paced team environment is required.
Must be able to login to Archtics and be able to sell tickets.
Proficiency using the Ballpark and Ticketmaster Apps required.
Ability to work 30-35 hours per week including weekends.

WORKING CONDITIONS/WORK SCHEDULE:

GAME DAY HOURS
- Monday through Sunday when games are scheduled, 9:00 a.m. until 1^st pitch, or 5:00 p.m. for weekday day games.
REGULAR (NON-GAME) HOURS
- Regular business hours are Monday through Friday, 9:00 a.m. to 5:00 p.m.
WORKING CONDITIONS
- Sitting: must be able to sit 70% of the time.
- Standing: must be able to stand 30% of the time.
- Walking: occasionally moving about inside the office to access filing cabinets, office machinery, etc.
- Use of Hands/Fingers: Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- Talk/hear: must be able to communicate information and ideas so others will understand verbally and in written communication. Must be able to exchange accurate information in these situations.
- See: must be able to observe details at close range (within a few feet of the observer).

SALARY RANGE:

$18.81 per hour. This is a temporary status, part-time position not eligible for all company benefits.

APPLICATION PROCESS:

Applications will be reviewed on a rolling basis but must be received by November 19^th, 2024.
The estimated time to complete the recruitment process will be by December 15^th, 2024. Please note this is just an estimate, and the application process and recruiting process may extend or close at any time.
A note for Colorado Rockies employees:
- Please apply via the internal job board in UKG by following these prompts: MENU > MYSELF > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW
- If you cannot access UKG, please list your most recent Manager as an Employee Reference on your application.

EQUAL OPPORTUNITY EMPLOYER:

Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants and employees will receive consideration for employment or promotion without regard to race (including, but not limited to, traits historically associated with race, such as hair texture and length and/or protective hairstyles), color, national origin, gender identity, gender expression, sexual orientation, familial status, marital status, ancestry, age (40+), creed, religion, disability, veteran status, pregnancy/childbirth and related conditions, or any other category or activity protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs

Experience

Preferred