Housekeeping Manager

Cavaliers Holdings LLC is committed to delivering epic experiences for our fans, team members, community, and the world. Fueled by a diverse, equitable and inclusive culture, we strive to recruit individuals that will be enthusiastic and purposeful in carrying out our vision as Transformative Leaders in Sports and Entertainment. If you are ready to work in the fast-paced and high-energy setting of the Cavs, Monsters, Charge, Legion and Rocket Mortgage FieldHouse— then we want to talk to YOU!

JOB SUMMARY:

The Housekeeping Manager will assist with and assume responsibilities regarding the cleanliness and housekeeping maintenance and quality standards of Rocket Mortgage Fieldhouse in Downtown Cleveland, OH. Duties include staff management, scheduling, procurement of supplies, inventory control, recruiting, hiring and training new housekeeping team members, and overall support for the 175 to 220 events per year at RMFH.

Reporting to the Sr. Director of Housekeeping, the Housekeeping Manager will coordinate work efforts with the Sr. VP of Facility Operations, Sr. Director of Housekeeping, Engineering, Security, Building Maintenance Team, Building Crew, and Event Staff. The RMFH Housekeeping Leadership Team work together to maintain the highest level of cleanliness for all guests and team members of Rocket Mortgage Fieldhouse.

** Candidates must be willing to work event-based hours including nights, weekends, and holidays as required by the Rocket Mortgage FieldHouse events schedule.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Scheduling the cleaning of executive offices, administrative offices, rest rooms, carpeting, professional locker/training rooms, exterior of the building (glass, facades, lighting, railings, steps, etc.), suites, guest viewing areas, event employee locker rooms and underground service area.

• Maintain payroll, hiring, training, scheduling, necessary dismissals, and enforce company work and safety rules for approx. 100 union housekeeping employees.

• Maintain the inventory, procurement, and budget of the housekeeping supplies. This includes the supplies of the event staff and executive cleaners.
• Responsible for the knowledge, training, repair, and supervision of housekeeping supplies and equipment and their effective and safe use.
• Works with and develops the skills of the Housekeeping Coordinators to assist with, and execute in lieu of, all the responsibilities of the department.
• Works with the Sr Director of Housekeeping in developing the team leaders’ responsibilities, training, and development.
• Performs all other duties as assigned.

REQUIRED QUALIFICATIONS:

• A Bachelor’s Degree is preferred.
• Minimum 5+ years of experience in professional sports, hospitality or other large comparable field.
• Minimum 3+ years of experience managing a large team, preferably in housekeeping.
• Experience recruiting, interviewing, hiring, and training employees is required.
• Must have a flexible schedule and be willing to work nights, weekends, and Holidays as the RMFH events schedule requires.
• Self-motivated and able to multitask/ manage multiple priorities.
• Ability to work independently and with a team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.