Job Title: CRM Business Analyst intern

Department: Information Technology
Reports To: Sr. Vice President of Technology
FLSA: Salary, Exempt

Job Purpose:
The CRM Business Analyst will work with the CRM team to provide information and insight regarding campaign effectiveness to measure performance and support business decisions. The Analyst will conduct analyses to identify critical factors that drive customer behaviors and relevant data to provide decision support for the Corporate Partners departments. The Analyst will also analyze the data to identify trends/targets with a high probability of driving ticket sales.

Essential Duties and Responsibilities:

Provide measurable analysis of marketing campaigns and sales activities
Manage and support MS Dynamics CRM for the sales and fulfillment team
Maintain accurate PowerBI reports
Create new reports based on multiple data sources
Integrate market research data with our CRM systems to create new leads
Build Sales & Marketing dashboards that visualize key performance indicators
Use historical data and predictive tools to assist in sales expectations and goals
Manage various projects and work closely with senior management to interpret findings

Experience, Education, and Licensure:
Pursuing bachelor’s degree or higher in business administration, Information Systems, or related field required

Knowledge, Skills, and Abilities:

Proficiency in Excel and SQL query
Knowledge of Windows software, MS Dynamics CRM
Knowledge of reporting dashboards
Able to communicate effectively with employees at all levels in the organization
Excellent writing and communication skills
Candidate must be detailed oriented and proactive

Work Environment:
While performing the duties of this job, the employee is not exposed to weather conditions prevalent at the time

Expectations:

Adhere to Cincinnati Reds Organization Policies and Procedures
Act as a role model within and outside the Cincinnati Reds Organization
Performs duties as workload necessitates
Demonstrate flexible and efficient time management and ability to prioritize workload
Meet Department productivity standards

Equal Opportunity Statement:
The Cincinnati Reds are an Equal Opportunity Employer. It is the policy of the Cincinnati Reds to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion or creed, sex, age, military or veteran status, disability, citizenship status, marital status, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law.

Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The above description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Additional duties, as assigned, may become part of the job function. The duties listed above is, therefore, a partial representation not intended to be an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

You MUST complete your application in the third-party system to be considered. Once you click "Apply Now" you will be redirected to finish your application. Applicants who do not complete this step will not be considered.