JOB TITLE: Admin & Operations Senior Officer
DEPARTMENT: Football Development (Commercial)
JOB FUNCTION: To provide high quality administrative and operational support to the Football Development department, in order for it to reach its goals and be successful.
DIRECT REPORTS: Admin & Operations Officer
LOCATION: Cobham (with travel to other area offices as required)
CONTRACT: Permanent 35 hours any 5 of 7
PLAY YOUR PART (Main Responsibilities):
- Lead colleague for our internal and external hosted systems, including Customer Booking Site, ensuring these remain at the forefront of technological advancements, and efficiencies.
- Manage relationships with all external and internal service providers.
- Ensure we are accessible to customers on all platforms, ensuring we are providing excellent customer care.
- Work closely with the departments activity Working Groups to establish a yearly marketing plan, that once executed will provide the best opportunity to reach it’s financial objectives.
- Proactively engage the Clubs Creative and CRM Teams to ensure marketing assets are produced in a timely fashion, and shared with customers and supporters.
- Work with Area Leads to ensure that staff are fit for purpose and eligible for work.
- Be the conduit between HR / ReThink teams to ensure easy flow of information relating to recruitment and leavers process.
- Ensure kit, equipment, branding and giveaways are managed / ordered efficiently while managing relationships with providers.
- Ensure that monthly Billing Cycles for Subscription based products run smoothly, payments are made and debtors chased. Make certain that every effort is made to keep cancelling customers within the programme. Meet cancelation deadlines to ensure customers are not charged once cancelled.
- Work with teams to get the best quality gifts in a timely manner, while ensuring we get the best possible value for money.
- Line manage the Admin & Ops Officer.
- Provide support on the customer channels during busy periods, or when the department requires due to holiday, sickness etc.
DO THE RIGHT THING (Our Expectations):
- To demonstrate and live by the club’s values; Here to Win, Be Brave, Do the Right Thing, Play Your Part, Many Teams, One Club and Proud to Be Chelsea
- To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
- To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
- To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
- To report any misconduct or suspected misconduct to the HR Department
HERE TO WIN (Measures of Performance):
- Happy, motivated and proactive Admin & Operations Team.
- Regular team meetings.
- Achieving all set deadlines.
- Regular One to One’s with line manager and line reports.
- Yearly appraisals against targets.
PROUD TO BE CHELSEA (Person Specification):
Qualifications:
- Educated to degree level or have a minimum of 2 years’ experience in the industry sector.
Experience:
- Administration and or Operational work experience.
- Proven line-management background of contracted or casual colleagues.
- Full proficiency with Microsoft Office packages.
- Awareness of GDPR, Safeguarding and Health and Safety procedures
Skills and Behaviours:
- Proactive
- Positive, can do attitude
- Excellent attention to detail
- Ability to prioritise, while working on a number of different tasks at once
- Impeccable time keeping
- Reliable, honest and trustworthy
What We Offer:
Our commitment to Equality, Diversity and Inclusion:
At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.
Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.
This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.
