Chicago Fire Football Club is a Major League Soccer team that was founded in 1997. Under new ownership, the Club recently returned to Chicago’s iconic Soldier Field, opened a new 50,000-square foot office in the heart of the city, and will unveil a premium state-of-the-art Performance Center in January 2025. With tremendous growth and expansion, the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the company in the coming years.

At Chicago Fire Football Club, we’re on a mission to entertain, serve, and unite Chicago by delivering excellence on and off the pitch to ensure a world-class experience. As a club we let our values guide everything we do: we uphold uncompromising integrity, show respect for all at all times, never settle for less, constantly innovate, and hold ourselves relentlessly accountable.

Position Overview:

The Ticket Operations Coordinator oversees all aspects of ticket services including ticket revenue received and control of ticket inventory. This position also acts as the key liaison between the Ticket Sales and Service Team, Stadium and the Box Office. It is also responsible for delivering the highest level of customer service possible for all internal and external customers. This includes customer service management of match day part time staff and any temporary employees hired by Chicago Fire FC. This position will report to the Director of Ticket Operations

Job Responsibilities:

Process group and plan orders, print and pay all ticket orders as requested by Chicago Fire FC front office staff
Build, maintain and develop a positive working relationship with all Ticketmaster Client Support Staff
Work hand-in-hand with all Ticketmaster Client Support staff regarding software management, troubleshooting system issues, event creation, event marketing and financial reporting
Formulate and update existing daily, weekly, monthly and match day reports in a timely manner as assigned by the Director of Ticket Operations and MLS League Office
Facilitate a complex network of payment plans, investigate and respond to any chargebacks related to ticket payments and work closely with the Ticket Services department to ensure account compliance
Assist with the building of price codes, plans, promo codes, and other Archtics programming needs
Assist in the set-up, trouble shooting and maintaining of events in Archtics and Host
Serve as a resource for all departments as it relates to Ticketmaster Advanced Products
Help maintain a culture that’s focused on a high standard of customer service
Maintain a positive, high performance culture in the Ticket Operations department, while building a positive rapport with all other departments on a daily basis
Act as a higher point of contact for all elevated customer service occurrences on match day
Assist with Will Call responsibilities and ticket troubleshooting needs on match day

Required Qualifications:

2+ years of ticket operations experience
Advanced knowledge of Microsoft Excel
Experience with high level, time sensitive reporting
Must be able to interact respectfully and communicate in a professional manner with all public and departmental personnel via phone, written correspondence and in-person
Must have the ability to work independently without supervision, be self-directed and demonstrate initiative
Ability to manage daily and weekly work schedule without constant oversight
Experience handling cash and balancing deposits is a plus
Ability to work flexible hours, including but not limited to evenings, weekends and holidays

Preferred Qualifications:

Bachelor’s degree required
Ticketmaster Archtics experience
Fluent in Spanish

Please note:

Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club.
CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
- If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at Peopleandculture@chicagofirefc.com to let us know the nature of your request and your contact information.

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Coordinator, Ticket Operations