IT Support Analyst

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract!

THE POSITION

Oversee, manage and support the day-to-day support, maintenance and upkeep of the Calgary Sports and Entertainment Corporation’s network and computer systems. Provide and maintain an up-to-date computer work environment that allows the organization to function in an orderly and productive manner.

KEY ACCOUNTABILITIES

• Maintain and support all Computer Systems, Servers, VOIP, SANs, Virtual infrastructure and Technology of the organization;
• Troubleshoot and resolve all manner of issues reported to the Service Desk;
• Smartphone setup and support of company devices in a mobile environment;
• Set-up of uses accounts and maintenance of an Active Directory network;
• Maintain security levels for user’s network access and data;
• Configuring systems and updating them with the latest software upgrades and security measures;
• Responsible for game day/event support and onsite support of Flames, Stampeders, Hitmen, Wrangler and Roughnecks home games;
• Responsible to maintaining an IT presence during company business hours although over-time or unusual shift hours may occur to fix technical issues or deal with system maintenance;
• Backup infrastructure and processes;
• Responsible for multiple jobsites including the Saddledome, McMahon stadium and retail locations;
• Provide support for the entire IT Team. Cross-train team members on administration of systems;
• Maintain inventory control;
• Regularly monitor software, hardware, security and connectivity issues;
• In case of system failure, inform users and customers and take measures to solve the problem at the earliest;
• Purchasing of computers and equipment as instructed;
• Documentation of systems and procedures;
• Research and/or learn new software and hardware in the marketplace that enhances the organization’s functions;
• Ensure smooth and efficient running of all the IT systems in the organization;
• Special projects as assigned.

THE INDIVIDUAL

The ideal candidate will have the following background:

• A post-secondary diploma, certification or degree related to the Information Technology field or equivalent;
• Great people and interpersonal skills a must;
• 1 -5 years computer related experience with post-secondary education in IT;
• Up to date knowledge regarding system hardware, software and connectivity;
• Excellent communication skills (both verbal and written), with ability to assess risk and avert trouble and ability to be organized;
• Excellent troubleshooting and problem solving skills;
• Team player with ability to work independently;
• Excellent observation and analytic skills;
• Up to date knowledge of system hardware, software and connectivity;
• Understanding software products and installation (primarily, but not limited to, Microsoft);
• Understanding of Network infrastructure, subnetting and VLAN’s;
• Understanding of VM and SANS;
• Willingness to assume responsibility;
• Excellent time management skills to ensure work is completed in a timely manner;
• Eager to expand knowledge, with the ability to problem solve and troubleshoot situations that arise.

This position will remain open until 4:00pm Wednesday, September 4th, 2024.