Job Summary // Responsibilities

The Buffalo Bills reserve the right to change this job description at any time.

Assist in the development, organization, and management of event/game operations at Highmark Stadium and other Buffalo Bills facilities.
Manage assigned tasks and responsibilities during the Buffalo Bills season and events including Guest Experience and overall Fan Experience initiatives for home games.
Research and implement opportunities for growth in Team Member incentives, training, and other aspects of game day.
Maintain Buffalo Bills credential system using ABI Mastermind, Accredit Solutions & Wicket software platforms.
Assist with recruitment, selection, training, and supervision of game day staff.
Collect and organize Lost & Found items after each event using 24/7 software program. Respond to calls, emails & claims submitted online from fans to arrange pick-up of items.
Deliver Guest Experience training program to Buffalo Bills team members and team partners.
Assist with production of instructional/procedural manuals for all Guest Services team members and game day partners.
Oversee and implement new employee incentive and rewards programs.
Manage communications through Guest Experience hotline, Lost & Found hotline, and emails.
Assist with Stadium Tour program, including walkthrough of spaces, updating tour routes and resources and managing Tour Guides.
Support events team by overseeing Bills Team Members at non-game day events.
Provide administrative support for a variety of event/game related activities.
Assist with off-site events, errands, and deliveries as needed.
All other duties as assigned.

Education // Experience & Skills Requirements

Pursuing or completed Bachelor’s and/or Master’s degree in Business, Hospitality, Marketing, Sports Administration, or related programs required.
The ideal candidate should have great people skills, be customer service oriented, and have outstanding leadership abilities.
Qualified candidates must be creative thinkers, self-motivated and have great organizational skills.
Must be able to work in a fast-paced environment, multi-task, and prioritize duties while maintaining a positive attitude.
Individuals must be able to work without supervision on complex assignments, all while meeting established deadlines.
Individuals must possess excellent oral and written communication and presentation skills.
The ideal candidate is comfortable speaking in front of larger groups of people and taking the leader role in smaller groups.
Qualified candidates must thrive in a team-first atmosphere and should be able to openly communicate while providing intelligent feedback and opinions constructively.
Individuals should be effective problem solvers and feel comfortable utilizing available resources to resolve issues.
Should have a good working knowledge of the following Microsoft Office products: Word, Excel, PowerPoint, Outlook, and a willingness to learn other applicable computer software.
Candidate must be able to work up to 40-hours per week; including evenings, weekends and holidays as scheduled.
Candidate must have reliable transportation.
Candidate must be able to lift up to 50 lbs. and stand for long periods of time throughout inclement weather.
Candidate must be able to stand for 8 hours or more.
Candidate must be able to push and pull up to 50 lbs.

Seasonal Term Lengths

1 intern from May 2024 through September 2024, with potential to stay on at 25 hours/week through January of 2025

Compensation is $15-17.00/hour.

Resumes will be accepted until position(s) has been filled.

The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.

Guest Services Graduate Assistant