Guest Experience: Usher/Ticket Taker

This is a dual function within the Guest Experience department. Team members greet guests as they enter Highmark stadium while scanning their tickets, as well as assist guests in locating their assigned seats during events at Highmark Stadium. Team Members may be assigned as a Ticket Taker, an Usher, or both depending on event scheduling. This position provides guests with a consistent, positive and friendly experience at Highmark Stadium. Usher/Ticket Takers assist other team members in enforcing stadium rules and policies. The goal of this position is to provide a consistently safe, clean, comfortable and family friendly experience to all guests visiting Highmark Stadium.

SPECIFIC JOB DUTIES:

• Inspect areas for safety hazards and report issues to Event Command.
• Greet guests as they arrive, welcoming them to Highmark Stadium.
• Properly scan every guest’s ticket to ensure that each guest that enters Highmark Stadium has a valid ticket.
• Provide accurate, detailed directions to and from stadium locations such as seating areas, restrooms, and concession areas by utilizing provided resources.
• Check tickets as guests enter the seating area. Direct guests to ticketed seating location.
• Enforce Wait for Whistle policy.
• Conduct aisle walks throughout the event, making connections with fans and addressing any problems that are observed.
• Check tickets and wristband guests for re-entry at all club & suite locations.
• Recognize and resolve customer concerns and situations effectively in conjunction with Stadium Security and Guest Experience Supervisors.
• Thank all guests for attending as they are leaving.

MINIMUM QUALIFICATIONS:

• Strong communication skills.
• Personable, engaging, outgoing.
• Quick learner: ability to adapt to different situations.
• Team Player - works well with others.
• Attend mandatory training classes, all Buffalo Bills home games and additional events as required.
• Ability to work in a fast paced, high stress environment.
• Ability to walk long distances, climb stairs, and stand for 6 hours or more.
• Ability to be outdoors in all weather conditions for 6 hours or more.
• Must have reliable transportation to and from Highmark Stadium.
• Must be able to work weekends, nights and holidays when required.
• All applicants musts be 18 years of age or older and successfully pass a background check.

PREFERRED SKILLS:

• Prior customer service experience
• Ability to understand and utilize technology, including, but not limited to iPads, iPhones, Ticket Scanners, Laptops & Radios

The starting pay is $16.50/hour

*Note – this position is a part of the SEIU Local 200 Ushers and Ticket Takers Union. Union members are required to pay yearly membership dues each season.

The Buffalo Bills retain the right to change this job description at any time.

The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.