Guest Services' Gameday Positions

MISSION STATEMENT:

We will provide our Guests with the highest quality Guest Experience in a safe, clean, comfortable and friendly environment. Our goal is to consistently make every event a positive and friendly experience with the objective that our guests leave with lasting memories and a desire to return. We will enhance the guest experience by providing superior guest services through dedicated team members who are professionally trained and empowered to make it happen.

Interviews begin in June, 2023.

DUTIES & RESPONSIBILITIES – ALL POSITIONS

• Inspect areas for safety hazards and report issues to Event Command center.
• Greet all guests as the arrive, welcoming them to Highmark Stadium.
• Provide accurate, detailed directions to and from stadium locations such as seating areas, restrooms and concession areas by utilizing provided resources.
• Promote Guest Services programs and initiatives.
• Enforce Highmark Stadium policies and procedures relative to the NFL’s Fan Code of Conduct.
• Assist with access control, ensuring all guests are in their proper location.
• Proactively monitor areas throughout the stadium to ensure guests safety and enjoyment of the event.
• Recognize and resolve customer concerns and situations effectively in conjunction with Stadium Security and Guest Service Supervisors.
• Provide a fond farewell to all guests as they are leaving.
• Perform all other duties as assigned.

ACCESSIBLE SERVICES TEAM

I’m interested in learning more about this position!

TICKET TAKER/USHER:

I’m interested in learning more about this position!

Pay is $16.50 - $17.00 per hour

MINIMUM QUALIFICATIONS:

• Strong communication skills.
• Personable, engaging, outgoing.
• Quick learner: ability to adapt to different situations.
• Team Player - works well with others.
• Attend mandatory in-person and online training classes, all Buffalo Bills home games and additional events as required.
• Ability to work in a fast paced, high stress environment.
• Ability to walk long distances, climb stairs, and stand for 6 hours or more.
• Ability to be outdoors in all weather conditions for 6 hours or more.
• Must have reliable transportation to and from Highmark Stadium.
• Must be able to work weekends, nights and holidays when required.
• All applicants musts be 18 years of age or older and successfully pass a background check.

PREFERRED SKILLS:

• Prior customer service experience
• Ability to understand and utilize technology, including, but not limited to iPads, iPhones, Ticket Scanners, Laptops & Radios

The Buffalo Bills retain the right to change this job description at any time.

Interviews begin in June, 2023.

The Buffalo Bills, LLC are proud to be an Equal Opportunity Employer and do not discriminate based upon race, color, religion, gender, national origin, sexual orientation, gender identity, gender expression, age, disability status, protected veteran status, or any other characteristic protected by law.