Manager, Premium Membership Services

Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.

RESPONSIBILITIES/DUTIES:

• Maximize Premium Seating renewal percentage by providing outstanding Customer Service to all Suite and Club Seat accounts via:
  • Phone calls
  • Emails
  • Office Visits
  • Game/Event visits
• Troubleshoot issues as they arise and determine appropriate resolution for members
• Create relationships with (STM) through intrapersonal communications
• New revenue generation from:
  • Up-selling of current Members.
  • Adding inventory onto current Members accounts.
  • Generating referrals from STM for potential new Season Ticket Plans
  • Qualifying prospects met socially outside the office
• Attend and participate in season ticket member events such as networking events, season ticket member parties/gatherings, town hall meetings, etc.
• Responsible for generating new revenue from up-selling current members, generating referrals from members, and prospecting for new business. Execute sales through open communication with clients, office visits, game/event visits and offsite business meetings.
• Other duties as assigned

WORK PRODUCT:

• Service of Suites, Club Seats and Rental Suites
  • Hawks Full Membership
  • Hawks Half Membership
  • Hawks Partial Membership

PERFORMANCE MEASUREMENTS:

• Work Ethic
  • Determined by Manager and Director
• Ability To Follow Direction
  • Applies direction and suggestions made by Manager and Director
• Honesty
  • Handling sensitive member information
  • Honoring sales lead allocation and ownership
  • When communicating with Manager, Director and all co-workers
• Renewal percentage
  • Goals will be discussed in person
• New Sales
  • Upgrading STM accounts
  • Adding on seats to STM accounts
  • Generating referrals

QUALIFICATIONS:

• Bachelor’s degree required, Business or Sport Management degree preferred
• Previous sales and or event planning experience preferred
• Proficiency in Microsoft Office, Archtics and Microsoft CRM preferred
• Customer service experience is a must
• Must possess a strong work ethic and team-oriented attitude
• Excellent interpersonal communication skills required
• Ideal candidate will be results-oriented and exhibit a strong desire to succeed
• Must be well organized, creative and able to multi-task

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

If this opportunity looks exciting to you, please complete the application process. Go Hawks!