Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.
Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.
Job Summary:
During major events at State Farm Arena, any incidents that occur will be called into Base Operations via radio or through our incident management system (IMS). When calls come into base, the base operators will dispatch the proper department to respond and take care of the issue. It is the responsibility of this role to ensure calls are being dispatched properly. Follow up will be required for some incidents after the event is over, it will be your responsibility to ensure these items have been entered into our work order system as a work ticket.
Responsibilities:
- Provide excellent customer service when dealing with arena staff and vendors.
- Provide information and assistance to dispatchers concerning general assistance needs, emergency needs and security as appropriate.
- Monitor service requests through 24/7 Software system. Assign/update and closeout as work is performed. Ensure requests are addressed within a timely manner.
- Follow procedures in dispatching personnel for emergency and non-emergency situations when needed.
- Review data for accuracy and close out event.
- Distribute end of event reports to appropriate departments.
- Other duties that may be assigned.
Required Skills/Abilities:
- Must be able to work 1st and 2nd shifts, be reliable and dependable to cover events. This includes weekends, holidays, and odd hours.
- Basic computer skills are required. Knowledge of 24/7 Software system preferred.
- Ability to type between 38 and 40 words per minute (WPM).
- Ability to keep confidential sensitive information.
- Must have good communication skills.
- Great verbal and writing skills with a great deal of accuracy to minimize confusion and misunderstanding.
- Must be able to accurately complete all necessary forms and paperwork.
- Must be able to provide quality customer service.
Education and Experience:
- Some skilled trade experience preferred: Plumbing, Electrical, HVAC, and Building Maintenance. This knowledge will be beneficial in this position to help ensure the proper department is dispatched to the incident.
Physical Requirements:
- Most work is done in an office setting.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
If this opportunity looks exciting to you, please complete the application process. Go Hawks!
