The Role
We are looking for enthusiastic and passionate Tour Hosts to join our Stadium Tours and Museum team on a casual basis.
Our Stadium Tours and Museum experience provides an amazing opportunity for football supporters to engage with our club. We provide self-guided audio tours into the heart of the Emirates Stadium to approx. 200,000 supporters every year, as well as offering VIP tours, led by a variety of our club legends from years gone by.
You will be the face of our club and play a key role in communicating our story to all of our visitors. You'll take great pride in ensuring visitors receive the highest standard of service and you will proactively identify opportunities to deliver a world class experience.
Rate of pay: London Living Wage
Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Your day-to-day
- Deliver exceptional customer service - you'll seamlessly provide excellent front of house services through interacting with visitors in a proactive and enthusiastic manner
- Be the go-to expert - you will demonstrate a good understanding of all tour products and experiences and areas of our stadium
- Champion the effective use of multimedia - you'll confidently brief visitors on how to use our audio tour equipment and ensure the devices are maintained
- Become an engaging tour leader - you will gain the ability to deliver guided tour experiences to large groups of visitors
- Assist the team with the wider tour portfolio - you'll be eager to support the team with the delivery of our specialist tour experiences such as VIP, match-day and legend tours
- Upsell related products and offerings - you'll utilise your excellent rapport building skills to proactively highlight opportunities for visitors to purchase guidebooks and souvenirs
- Act as a proud ambassador for our club - you'll take pride in upholding uniform excellence and maintaining high standards of health, safety and security
What we are looking for
- Background in a customer-facing environment - you've worked at a visitor attraction or in a front line customer-facing role
- Passion for exceptional customer service - you thrive when you're delivering amazing experiences for our visitors
- Excellent communicator - you've got a natural passion for providing an engaging service to visitors from all walks of life
- Confident presentation skills - you are comfortable engaging with a variety of guests in a passionate way that's authentic to our brand and values
- A thirst for knowledge - you're eager to develop expert level knowledge about the legacy and history of our club
- Flexibility - you're a reliable individual who is able to work flexibly across the week, including evenings, weekends and during peak holiday periods
