The Whitecaps FC mission is To Unite and Inspire Our Communities. We are looking for new team members to contribute to the Vancouver Whitecaps culture by understanding and supporting our four cornerstones: team spirit, discipline, work ethic and mentality.

The Experience Team Member is responsible for being the first point of contact between fans and the club. The role is focused on engaging and assisting fans on matchday as well as executing various event-specific matchday tasks. This role is customer service oriented with a proactive approach to assisting fans upon entry and inside the stadium. Applicants must be available for a minimum of ten (10) First Team matches over the course of the 2023 season.

Responsibilities:

Welcome fans and provide information about all facets of the event including pertinent matchday-specific information
Consistently engage an audience while promoting key messages
Execute special events in collaboration with club partners and external stakeholders
Remain highly educated and up to date on Club information
Receive fan feedback, compile and communicate to Club supervisor
Work as part of a team, and independently, with a willingness to coordinate events
Work evenings, weekends, and day shifts as events required
Assist with additional game day duties, special events, and promotions as required

Qualifications/Experience:

In addition to bringing a commitment to Vancouver Whitecaps FC vision and values, the ideal candidate will require a broad base of management knowledge with degrees of demonstrated experience as follows:

Applicants must be of 18 years of age or older
Excellent interpersonal and communication skills
Confident, articulate, and enthusiastic
A focus on service excellence- willingness to go the ‘extra mile’
An interest in a media or sports management career is an asset
Must be available for a minimum of ten (10) First Team matches over the course of the 2023 season
Required to arrive at the stadium hours before kickoff and stay throughout the match (up to an 8-hour shift)

Benefits:

Being part of the Vancouver Whitecaps FC Caps Crew team provides valuable experience and knowledge about the professional sports industry. Opportunities include networking with Club staff, contacts, and partners, and engaging with a community of like-minded peers. In addition, individuals will be able to watch a portion of the match during or after their work is complete.

Adidas Uniform
Discounted Whitecaps Tickets

Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department.