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Job listing closed on 1 Jun 2023
19 May 2023

Coordinator, Ticket Operations

🇨🇦 Toronto, ON, Canada
Full Time
2+ years exp.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

As part of the Ticket Operations, Administration & Reporting (TOAR) team located at the Scotiabank Arena, you will be responsible for the execution of events, sales/service and reporting on events as it relates to ticketing. Your leadership, passion and dedication to excellence will contribute to extraordinary fan and client service.

  • Responsible for administration and maintenance of Live concert events on the Ticketmaster Host system.

  • Liaise with event promoters on ticketing tasks, including but not limit to, price scaling, offer build, ticket delivery, presale/on sale scheduling, inventory management and show settlement.

  • Liaise with Ticketmaster on event builds and system technology

  • Work in collaboration with the Events Production team on final tech information related to CAD maps for events

  • Provide a variety of reporting for internal and external contacts on ticket inventory and sales

  • Contribute and assist with the training and management of hourly staff. Would be required to manage hourly staff concerns escalated on shift and communicate concern/resolution to management.

  • Supervise MLSE Sports game-day operations.

  • Manage event day operations for all Live Concert events.

  • Provide internal departments with details on show announcements.

  • Build outstanding partnership relations with promoter client base.

  • Responsible for inventory management and order fulfillment for internal orders.

  • Aide in the support of the Ticket Office group e-mail

  • Aide in rollout and adoption of new ticketing technology.

  • Communicate effectively and efficiently with colleagues and management.

  • Provide extraordinary fan service both internally and externally.

  • Take pride in the organization and its people; maintaining integrity and confidentiality.

  • Perform other administrative or service functions as requested by management.


Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

  • Previous experience and knowledge of ticket administration is required

  • Knowledge of the Ticketmaster Host System and Archtics System is a definite asset

  • Exceptional written, oral and communication skills

  • Excellent administrative and computer skills (Work, Excel, Outlook, etc.)

  • Proven time management skills and must be reliable to adhere to time sensitive deadlines

  • Ability to work as part of a team and independently with minimal supervision

  • An ongoing awareness and responsiveness to client satisfaction

  • A demonstrated pride in accuracy and efficiency

  • Available to work evenings and weekends as the need arises

  • Work in compliance with the provisions of the Occupational Health & Safety Act

  • A positive, winning approach, incorporating integrity, confidentiality and discretion

Additional Information

Apply by: June 1, 2023

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.