Set the bar for greatness...

The FA are excited to be searching for a Membership & Operations Manager, who will deliver all Operational and Membership aspects for England Men and Women's Senior matches to the highest of standards, working proactively with all relevant stakeholders.

What will you be doing?

Working collaboratively with stakeholders, deliver the full GA and membership operation for all allocated matches.
Resource and deliver an event day service including ticket sales, box office collections and the handling of customer service issues at all allocated matches.
Liaise with stakeholders regarding ticket pricing and categorisation strategies.
Create ticket inventories in consultation with internal stakeholders and appropriate authorities.
Ensure the ticketing policies are delivered at each allocated match.
Ensure all sales channels are being efficiently utilised to maximise sales.
Ensure the effective, timely and secure allocating and printing/dispatch of tickets to stakeholders and guests.
Ensure the secure collection and accounting of revenue whilst providing timely reconciliations for each event.
Provide accurate reporting and analysis for stakeholders and Wembley/The FA management.
To be the first point of contact for day-to-day queries from both internal and external FF stakeholders.
Provide guidance to ESTC Members and Football Family for all relevant events.
Deliver tournament ticketing operations for the ESTC Membership and FA Group Stakeholders.
Deliver fan engagement activities in line with the ESTC Membership Strategy.
Build positive relationships with, but not restricted to, internal and external stakeholders, event management, security, ticketing, communications, and host Federations in order to provide the best customer experience for our guests
Manage all security check processes.
Deliver exemplary service both to customers and event owners.
Executes additional tasks as required in order to meet FA Group's changing priorities.
Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

Proven ability and experience with ticketing systems and associated processes.
Experience working in a constantly changing environment and having to adapt appropriately.
Previous experience in a customer-facing role.
Experience with Membership communities.
Website content management and social media tools experience.
Experience in understanding and interpreting event budgets.
Significant administration experience.
Flexible approach to working hours (the successful candidate must be able to work on event-day which likely involves weekends.)

Beneficial to have:

Contact centre experience
Experience with online community management.
Experience working in a high-profile multipurpose venue.
Strong financial skills.
Experience in working effectively with internal and external service providers and statutory agencies.
Have an understanding of health and safety practices in the events industry.
A keen interest in football alongside knowledge and understanding of the industry at all levels.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
Free, nutritious lunches, at Wembley Stadium and St. George's Park.
Free private medical cover.
A contributory pension scheme.
An additional Thank You days leave, volunteering days as well as 25 days annual leave.
A hybrid working model offering greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

Our Organisation

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.

The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, FA Women's Championship, and Women's Adobe FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation.

We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.

Your contract with The FA will specify a fixed location of Wembley Stadium or St. George's Park unless the role is advertised as a home-based contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.

The FA, For All, For You

Our equality, diversity and inclusion strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.

https://www.thefa.com/-/media/thefacom-new/files/about-the-fa/2021/fa_a-game-for-all-strategy.ashx

A Game For All outlines three key strategic commitments – Lead the Change, Be the Change, and Inspire the Change – which will ensure tackling discrimination remains a core priority for English football for years to come.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

Documents

TM0934 FA BENEFITS BOOKLET V1.pdf (188.82 KB)