Job Summary

The Event Ticket Coordinator will be part of a team responsible for the administrative and technical duties related to the ticket management of concerts and family events held at the Amalie Arena, Yuengling Center, and Raymond James Stadium. The Event Ticket Coordinator will also be responsible for overseeing and directing Frontline ticket office staff on both event nights and regular business hours. This position will ensure excellent, efficient, and professional ticketing and sales services for both Amalie Arena and the Yuengling Center.

Essential Duties & Responsibilities

Setup of concerts and family events on Ticketmaster’s Host and Archtics Systems
Work with Event Booking and Marketing on scaling and preshow set up
Work with show promoters on setup
Direct communication with various promoter and tour representatives
Prepare all settlement reports on event night
Prepare daily sales reports and deposits
Balance all sales and cash receipts on a daily basis
Handle customer service issues on event nights
Process incoming promoter and internal requests for events and shows
Oversee all ticket delivery (mobile, print and mail/will call) for events
Participate in organizational and department personal development activities
Perform other duties, as assigned

Supervisory & Management Responsibilities

Training and development of event night supervisors

Game/Event Responsibilities

Event Night Responsibilities: Yes
Approximate number of events worked per year: 30-40

Qualifications

Bachelor’s Degree required
1 – 2 years’ experience working in ticket operations
Ticketmaster and Archtics experience required
Excellent customer service skills and organizational skills
Ability to appropriately handle confidential matters and information
Ability to work independently
Strong attention to detail, excellent planning skills and ability to meet deadlines
Excellent written and verbal communication skills
Ability to build strong and collaborative relationships with their team and business partners
Ability to work long hours, weekends and holidays while prioritizing multiple tasks in a deadline driven environment
Proficiency in MS Office products (Outlook, Word, PowerPoint and Excel)
Ability and willingness to work at Amalie Arena, Yuengling Center, Raymond James Stadium, and other venues.
Willingness to work a flexible schedule based on the changing priorities of the department

Working Conditions

Ability to work efficiently and effectively in office and arena environment that can be exciting, loud and distracting
This is an onsite role; flexibility to work a minority of time remotely.
Ability to work extended hours including late nights, holidays, and weekends as needed
Ability to lift/carry/move up to 25lbs
Ability to work in cold/hot indoor and outdoor temperatures
Ability to work in areas that can become crowded with equipment and/or people
Ability to move comfortable throughout the arena with minimal accommodations
Ability to work comfortable around special effects including, but not limited to: haze, strobe lights, lasers, etc.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.