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Job listing closed on 10 Apr 2024
23 Mar 2024

Director of Venue Ticket Operations

πŸ‡ΊπŸ‡Έ San Antonio, TX, USA
Full Time
9+ years exp.


Spurs Sports & Entertainment (SS&E) is seeking an experienced ticketing professional from the concert/special events field to join our organization. The person in this role is responsible for the setup, maintenance, and management of all ticketed concert and special events held at the Frost Bank Center, Freeman Coliseum, and shows promoted by Spurs Sports & Entertainment (SS&E). The selected candidate will ensure that her/his team are operating within the scope of generally accepted box office standards and practices. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, vendors, and clients of all levels. Must have an ability to work efficiently, accurately, effectively under pressure, and the ability to complete and prioritize tasks in a timely manner.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.


1. Manage the development and growth of Sr. Manager of Venue Ticketing, Manager of Venue Ticket Operations, Venue Ticket Operations Coordinator, and 40+ part-time employees

2. Develops and implements vision for Frost Bank Center Box Office such as box office protocols, accuracy of event building, implementing new ticket technology, and financial reporting.

3. Maintain ticketing system and facilitate efficient communication between the venue and Ticketmaster team.

4. Work closely with Premium Department team to build out premium seating products in Ticketmaster Archtics including but not limited to build suite event, place seats in suite holder accounts that are included in their lease agreement and allow suite holders to purchase suite and standing room only tickets via Frost Bank Center Account Manager.

5. Perform responsibilities of all other venue ticket operations personnel such as work with promoters and internal stakeholders to establish ticket pricing, scaling and seating configurations, coordinate all event information between promoter and internal stakeholders, and build and modify all ticketed events.

6. Develop and nurture strong relationships with multiple stakeholders including VP/General Manager, Spurs Ticket Operations, Marketing, Premium Department. Groups Sales, Parking and Event Promoters to successfully build maximize ticket and parking revenue.

7. Other duties as assigned.


  • Minimum of 9+ years working in a ticket operations; preferences to candidates with concert/special events ticketing background with established relationships with event promoters such as Live Nation, AEG, CMN, etc.
  • Minimum of 5 years related experience, including experience supervising, coaching, mentoring, or leading teams.
  • Knowledge and experience with financial procedures and managing/analyzing statistics.
  • Proficiency using Ticketmaster Host and Archtics highly desirable.
  • Proficient in Microsoft Office, Excel, Word, Power Point, and other computer skills required.
  • Strong sense of self-awareness, problem solving skills and ability coordinate multiple tasks.
  • Flexible schedule to include nights, weekends, and holidays.
  • 40% of job able to be performed remotely.