Ambassador Lead

Key Responsibility Areas:

• Lead a team of up to 25 Ambassadors
• Monitor ingress points and make necessary adjustments to ensure safe, pleasant, and efficient entry for guests
• Assist guests with special needs; Adjust staffing as necessary to ensure all guests with special needs are assisted in a timely fashion
• Work closely with security to maintain order and appropriate crowd control
• Coordinate breaks for Ambassadors
• Respond to, and resolve, guest concerns in real time whenever possible
• Escalate guest concerns as necessary
• Track and report guest concerns, including, but not limited to, real-time resolutions, escalations, and unresolved issues
• Track and report Team Member issues, including, but not limited to, schedule adherence, policy infractions, and general performance
• Training of Ambassadors in assigned areas and area rotations including Outside Plaza, Bridge Level, Plaza Level, Event Level, and all other areas as necessary
• Support organizational goals through active participation, and adherence to, employee policies and initiatives, motivation techniques, and leading by example
• Assist all arena personnel as necessary during an event
• Ensure all equipment assigned to Team Members is used properly and returned according to company policy
• Ensure all Team Members comply with break and meal policies

Qualifications:

• 2+ years of experience in a supervisory role is preferred.
• Experience in an Ambassador or Usher role is preferred.
• Must be highly organized with the ability to multi-task.
• Work with a sense of urgency and priority.
• Ability to work independently and as part of a team.
• Must have strong interpersonal communication skills.
• Strong customer service orientation.
• Must have availability nights, weekends, and holidays.

Compensation:

• $18/hr