Supporter Services Coordinator

Newcastle upon Tyne

Permanent

Competitive Salary

Closing Date: 22 July 2024

We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.

About the role

We’re looking for an individual to join our Supporter Services team where you will proactively seek ways to improve the supporter experience, deepening the engagement of our existing supporters to improve supporter retention and help to deliver fan engagement targets.

This role will support the Supporter Services Manager to grow the relationship between the Club and individual supporters by providing advice to fans, promoting excellent supporter relations and dealing with fan behaviour issues.

Your impact

You will have clear, engaging and responsive communication skills and are able build rapport with supporters/ customers, with experience in handling difficult customers with sensitivity and professionalism.

Previous experience in a similar role is essential as well as Educated to A-level standard or above, preferably in related subject grade C or above and a Formal Customer Service qualification or equivalent experience.

About the team

Joining our Supporter Services team, you will report to our Supporter Services Manager and will be responsible for our Local Heroes Coordinator and Local Heroes team.

Why choose us?

We’ve got a range of great benefits and rewards, from flexible ways of working, participation in our non-contractual employee bonus scheme, NUFC life assurance, free parking, discount at Shearers Bar and the Club Shop, Helping Hand – where you can access free GP appointments, Wellbeing Resources, Legal and Financial Support, pension contribution, free lunch and the best part, free tea and coffee. In addition, we run a salary sacrifice scheme which includes, tech, car, cycle to work and many more.

United As One

We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.

Safeguarding

We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.