The CRM Analyst will work closely with the Ticket Sales and Service, Premium Partnerships, and Corporate Partnerships departments to guide long-term CRM strategy and manage all CRM initiatives. This position will also help customize user interfaces, manage campaigns and opportunities, and ensure data integrity within the system. This role will also proactively find areas of opportunity to streamline internal processes, develop automation, and build scalable solutions within the CRM interface.

Essential Responsibilities:

Assist in the administration of our Microsoft Dynamics CRM system by maintaining data integrity and troubleshoot when needed
Work closely with other departments to create, manage, and analyze sales campaigns and opportunities
Leverage analytics to improve the effectiveness of campaigns and deliver actionable insights
Train CRM system users on proper data entry methods and general use of the CRM system
Continuously monitor performance of the system and identify areas of opportunity (e.g., automate sales flows)
Develop strategies for data enhancements to get a full picture of the New York Jets fan
Design, build and maintain Power BI reports to track key performance indicators across all channels (e.g., phone calls, activities, opportunities)
Acquire, organize, analyze, and present data from CRM, ticket sales, email engagement, and various other business verticals
Manage and automate integrations between other source systems and CRM
Serve as a primary point of contact for our CRM administrator
Make recommendations on how departments can utilize CRM to achieve their goals
Perform ad-hoc analysis when needed to provide support to sales staff

Qualifications:

1-2 years of experience in similar CRM-related role
Bachelor’s degree in Business, Analytics, Marketing, or similar field preferred
Specific experience using and administering Microsoft Dynamics 365 CRM
Strong knowledge of SQL and relational databases
Experience using Power BI, Tableau, or other data visualization tools to deliver insights
Close attention to detail with proven ability to troubleshoot
Possess a collaborative mindset for internal stakeholders
Ability to prioritize competing objectives under tight deadlines

GENERAL INFORMATION A background check will be conducted prior to the start of the position. The New York Jets are proud to be an equal opportunity employer. It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, creed, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender (including gender nonconformity, status as a transgender individual, gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, affectional orientation, marital status, civil union status, and domestic partnership status, age, physical or mental disability, genetic information, service in the uniformed services, or any other characteristic protected by federal, state or local law. The New York Jets are committed to providing reasonable accommodations for candidates with disabilities.
Consistent with our commitment to maintain a safe workplace, all new hires are required to be fully vaccinated against COVID-19 and provide verification of vaccination prior to their start date, unless they receive an approved exemption under applicable law. “Fully vaccinated” refers to at least two (2) weeks after the final dose on a two-dose vaccination series (Pfizer or Moderna) or at least two (2) weeks after a single-dose COVID-19 vaccination series (Johnson and Johnson). In accordance with CDC recommendations, we recommend all new hires and employees stay up to date with their COVID-19 vaccination. “Up to Date” currently means that a person has completed their primary COVID-19 vaccine series, plus a booster vaccine, if eligible. For more information please refer to the below CDC page:
https://www.cdc.gov/coronavirus/2019-ncov/vaccines/stay-up-to-date.html