ABOUT THE NATIONAL HOCKEY LEAGUE
Founded in 1917, the National Hockey League (NHL®) is the premier professional ice hockey league in the world, and is one of the major professional sports leagues in the United States and Canada.

With more than 1500 employees across the US and Canada, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey to celebrate fans of every race, color, religion, national origin, gender identity, age, sexual orientation, and socio-economic status.

At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone – and inclusion belongs on the ice, in the locker rooms, boardrooms and stands.

WHAT WE EXPECT OF YOU

SUMMARY
Serve as a member of NHL’s Fan Engagement & Analytics group, specifically focused on building the NHL’s relationships with Club ticketing and premium seating personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as a resource for best practice sharing across Club ticketing and premium seating departments
Contribute to the content development for NHL’s Club-facing in-person Workshops including the NHL Ticketing Workshop, NHL Business Strategy & Analytics Workshop, ALSD, and significant portions of the NHL’s Club Business Meetings
Create database of leaguewide best practices and encourage implementation at the Club level
Participate in leaguewide conference calls targeted to specific areas of the business including ticket sales, ticket service, group sales and premium seating
Produce and utilize insights based on Club and League (BLADE) data to provide guidance and expertise to all Club ticket and premium sales departments
Understand and leverage new trends related to ticket sales and service
Develop and maintain close relationships with NHL Club ticketing and premium personnel while working to optimize the Clubs’ respective business operations
Liaise with vendors and perform outside research to provide Clubs with guidance on broader sports business trends

QUALIFICATIONS
Knowledge Areas/Experience

Required

3+ years of work experience in a similar role
Recent sales or service experience at a major professional sports team (NHL, MLB, MLS, NBA, NFL)
Experience with various ticketing systems (e.g., Ticketmaster/Archtics, etc.) preferred
Experience interacting with third party vendors

Preferred

Management experience is a plus

Education/Certifications

At minimum, a degree from a four-year college or university

Required Skills

High proficiency with Microsoft Office suite (Word/Powerpoint/Excel)
Must be creative and able to synthesize succinct findings from large quantities of information
Excellent interpersonal and organizational skills, attention to detail, and follow-through
Ability to interpret quantitative data and disseminate findings
Strong written and verbal communication skills with competencies in planning and project management
Ability to maintain high level of confidentiality and professionalism and use discretion when sharing information
Ability to travel (domestic and international) periodically for business purposes and to work long hours as department workflow necessities

CORE COMPETENCIES
These core competencies reflect the underlying values that are necessary to represent the National Hockey League:

Accountability
Adaptability
Communication
Critical Thinking
Inclusion
Professionalism
Teamwork & Collaboration

The NHL offers U.S. regular, full-time employees:

Time to Recharge: Utilize our generous Paid Time Off (PTO) to focus on your well-being and ensure a healthy work/life balance. PTO includes paid holidays, vacation, personal and sick days, plus an extra day off for your birthday.

Ability to Focus on your Health: Along with competitive salaries, the NHL offers comprehensive health benefits to employees and their eligible dependents effective on their first day with us – there is no waiting period. The NHL subsidizes a large portion of the health benefits costs, therefore your cost for medical, dental and vision coverage is minimal.

We also offer our employees and members of their household access to our Employee Assistance Program (EAP) to support mental, physical, and financial health. In addition, employees have access to a digital wellness resource designed to improve health and happiness through courses in sleep, movement, and focus. These services are confidential and at no-cost to our employees.

Childcare Leave: Because your family is the NHL family, employees are offered comprehensive Childcare Leave to welcome your new addition. The primary caregiver to the child is entitled to up to 12 weeks of paid Childcare Leave, at full pay, following the birth, adoption, or placement of a child.

Employees that are not the primary caregiver to the child are entitled to up to 6 weeks of paid Childcare Leave, at full pay, which must be taken within the first 6 months following the birth, adoption, or placement of a child.

Confidence in your Retirement Goals: Participate in the NHL’s Savings Plan which includes a 401K(pre-tax and Roth options) plus non-elective (employer) contributions to keep your retirement goals on track.

A Hybrid Work Schedule: The NHL recognizes the value of flexibility in work locations/schedules to help our employees balance work/life priorities. Hybrid work schedules are available for a majority of our roles.

Our New Headquarters: Our new, state of the art, offices are located at One Manhattan West in Hudson Yards. When you’re in the office, you can conduct meetings in one of our high-tech conference rooms, have lunch with a view or play in the game room. Employees can also enjoy New York’s newest neighborhood that is home to more than 100 shops, culinary experiences, and public artwork.

A Savings for Commuting: Participate in the NHL’s pre-tax commuter benefit plan whichhelps offset the financial cost of traveling to and from our office.

NHL Partner Rates: Unlock exclusive pricing from our Partners that include savings on travel, consumer goods and services, plus the NHL Store.

Life at the NHL: In your first few days, you meet with your new teammates and the HR Team. You have the opportunity to learn more about the NHL and our workplace culture. Employees are invited to play hockey during our Tuesday Night Skate at Chelsea Piers, join our Employee Resource Groups and more. You are a part of our team and we encourage you to be your authentic self, adding to our dynamic workplace culture.

SALARY RANGE:

$82.5-92.5K

Actual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to: experience/training, market demands, and geographic location.

When applying, please be sure to include a cover letter with your salary expectations for this role. We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted. NO EMAILS OR PHONE CALLS PLEASE.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Manager, Club Ticketing & Premium Seating