Our mission at the Minnesota Vikings is to Advance the Vikings legacy through the passionate pursuit of excellence.
We strive to achieve, we put the team first, we seek to learn, we exhibit high character, and we are committed to a diverse, equitable and inclusive environment.
SUMMARY: High-level and detailed premium customer service position dedicated to assisting the Premium Experience and Operations team in creating, strategizing, and executing memorable experiences for premium clients. Heavy emphasis will be placed on attention to detail in every aspect of gameday and the annual premium calendar to deliver on the SKOL service standards set by the organization. This role will focus on using CRM tools, member data and touchpoint campaigns to increase their members’ experience, engagement, loyalty, satisfaction, and retention rates using data and applied strategy. The position reports to the Director of Premium Experience and Operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited to):
The Ideal candidate will possess the following qualifications:
Strong commitment to diversity, equity, and inclusion, and proven ability to work effectively with a diverse group of employees and partners.
CONFIDENTIALITY REQUIREMENTS: This position may require the individual to have access to confidential records and information. To successfully perform this position, confidentiality of the information with which the individual has contact must be maintained.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
OUR DEI Commitment:
The Minnesota Vikings are committed to creating and sustaining a culture for you. Whoever you are, we are an organization that embraces and empowers people of all backgrounds and experiences and incorporate diversity, equity, and inclusion into the foundation of everything we do. We are proud to have a culture that empowers our people to harness their uniqueness to develop their full potential as a contributor to the success of the organization and the communities we serve. The Minnesota Vikings are an equal opportunity employer, and we continue to commit to creating equitable opportunities by ensuring that our place can be anyone’s place.