Location:

Manchester, GB

Opening Date: 8 Jan 2025

Full Time / Part Time: Full Time

Contract Type: Permanent

Closing Date of Applications – 22/01/2025

The role

We’re looking for a Service Delivery Engineer to join CFG’s Service Desk team. In this role, you will provide essential technical support and help maintain technology systems for CFG employees. Your focus will be on delivering top-tier service across global users and ensuring seamless technical operations during events, including MCFC and MCWFC fixtures.

Key Responsibilities:

Deliver high-level technical support to users across all CFG locations, ensuring timely resolution of issues.
Be the main point of contact for all IT-related inquiries, providing responsive and effective support to end users.
Troubleshoot and resolve incidents related to desktop operating systems and mobile devices.
Manage escalated tickets and ensure that clients receive timely updates on progress.
Support technical systems for MCFC and MCWFC fixtures, as well as concerts and other live events, ensuring everything runs smoothly.

The perks

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.

Knowledge, Skills, and Experience

Substantial experience in a 2nd Line Support role
Strong knowledge of ITIL Service Management processes
Proven experience in delivering excellent customer service, especially to senior staff
Expertise in supporting Windows 10, MacOS, and mobile devices (iOS)
Experience with Microsoft Office 365 and Office 2016/365 support
Working knowledge of Active Directory, Exchange, and TCP/IP
Familiarity with security-conscious practices and IT documentation

Desirable:

Experience with SharePoint administration and Windows Server Operating Systems
Knowledge of Microsoft Intune and PowerShell
Experience supporting technology for live events
ITIL Foundation v3 certification

Job Impact/Influence:

Direct Impact on IT Service Levels: Measured by metrics such as response times, resolution times, and SLA compliance.
Direct Impact on IT Reputation: You’ll be the face of IT for many employees, making excellent service delivery essential.
Direct Impact on Event Success: Ensuring technical systems are operational and support live events like MCFC & MCWFC fixtures.
Indirect Impact on Sporting Success: By providing optimal technical solutions, you help enhance the performance of our teams.

If you’re passionate about providing exceptional technical support in a fast-paced environment, apply now to join our Service Desk team and make a real difference at CFG!

City Football Group promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based CFG roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.

Job Segment: Service Desk, Technical Support, System Administrator, Sharepoint, Developer, Customer Service, Technology