Job Title: Director-Business Development

Job Summary: The Kansas City Royals have an exciting opportunity to add a Director, New Business Development to our Ticketing Department. This role will be pivotal to our ticket sales department as we expand our ticket sales strategy for Kauffman Stadium and a future stadium project. The role of the Director of New Business Development involves identifying and pursuing opportunities to generate ticket revenue, develop partnerships, and drive the team's overall business growth. They play a vital role in expanding the team's brand, exploring new ventures, and maximizing revenue-generating activities.

Position Accountabilities/Responsibilities:

Develop and execute a ticket sales new business revenue and ticket sales growth plan based on annual ticket and revenue sales goals.
Direct and lead the day-to-day activities of the New Business teams consisting of a Manager-Business Development, Manager- Sales Academy, New Business Account Executives and Sales Academy team.

· Establish and administer programs and processes relating to the continued training, guidance, and motivation of the business development staff.

Collaborate across departments to develop organizational ticket revenue opportunities, including developing strategic sales/marketing plans as well as supporting tactical & operational plans which maximize new season ticket customers.

· Establish KPIs to evaluate success within the New Business teams and lay out a path for the team to successfully meet those metrics.

Responsible for the development and success of all group outings, including events, pre-game activations, and in-game recognition.
Analyze historical and current sales data and performance metrics to determine future outbound campaigns and needs necessary to reach departmental goals.
Create CRM dashboards and reporting to manage and track campaign performance and sales rep productivity.

· Collaborate with marketing to identify and develop new campaigns and efforts to drive team success.

Support and enable the New Business teams to ensure continued evolution and a culture of success in maintaining and growing ticket sales.
Represent the Ticket Sales & Retention Department at client events.
Other duties as assigned.

Position Qualifications, Skills, and Experience Required:

· Minimum of three years of successful sales management experience in sports, media, and/or direct sales.

· Three years of ticket sales experience within a business development team or similar sports sales department.

· Skilled at analyzing data, developing strategic plans from data and presentation of plans to management.

· Strong time management skills, excellent oral communication, customer service and problem-solving skills.

· Ability to function in fast-paced environment, handles multiple projects and meet deadlines.

· Proficient computer skills including experience with MS Office products, experience with Tickets.com and Microsoft Dynamics a plus.

· Available to work flexible hours including holidays, evenings and weekends coinciding with the Royals season schedule and client events. Must be able to guide and show potential customers various seating options and facilities around the stadium as well.

· Consistent, punctual, and regular attendance

· Professional image and demeanor

Physical Requirements:

· Ability to lift items weighing as much as 25 pounds

· Must be able to work in a seated position for majority of workday

· Must be able to be productive utilizing a computer keyboard and telephone

· Must be able to be productive in a work environment where the noise level can be high at times

· Must be comfortable walking to navigate the facility to access the office, concourse, etc.

· Must be able to work extended hours and/or weekends as required by deadlines and event scheduling

The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job.

This role is a Full-Time, Exempt opportunity that is eligible for Company Benefits, 401K, and PTO. This role is expected to have a standard 40-hour work week.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, the Kansas City Royals will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, the Club also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions please inquire with Human Resources by email at [email protected].

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

Director - New Business Development