Ticketing Systems and Technology Intern

The Ticketing Systems and Technology Intern will be responsible for the management of the ticketing system software coding, third party ticketing applications, and overall ticketing system requirements for both Indianapolis Colts Football and other 3rd party events.

This role will help develop and manage ticketing software back-end coding, event creation, user administration privileging, and point-of-sale ticket offer and price coding for Indianapolis Colts football and ticketed third-party special events at Lucas Oil Stadium. This ticketing system administrator role will utilize all department resources to effectively manage the process and procedures that support the ticket sales, ticket services and ticket operations functions of the organization. The Ticketing Systems and Technology Intern must be self-motivated to proactively develop improved ticketing procedures and enhance consumer purchase experiences using advanced ticket technologies and successfully streamline and improve ticket operation efficiencies.

MANAGER

Senior Director of Ticket Operations

RESPONSIBILITIES

Fulfill the ticketing system administration needs and requirements of the Ticket Operations, Ticket Sales, Ticket Services, Special Events and other departments as assigned by the Sr. Director of Ticket Operations
Assists in the general operation and management support of the Lucas Oil Stadium box office
Work closely with the Sr. Director of Ticket Operations to create synergy with all other business units within the department and organization to promote total integration
Assisting with sales process, questions or concerns related to events or customers, handle daily incoming calls, checking messages and returning calls regarding ticket related needs for all Lucas Oil Stadium events
Work collaboratively with Business Strategy and Analytics, Business Systems Developers and the Ticket Sales leadership team to improve reporting tools regarding Manage ticketing system enhancements and third-party ticketing software integrations and applications development
Assist in building, and managing ticketed events, ticket on-sales and special ticket offers
Implement and streamline internal ticketing system processes to improve efficiency with other ticket department supported internal business systems (i.e. CRM, database warehouse, intranet, loyalty programs and internal request systems)
Primary ticketing systems administration team contact for premium seating department, corporate partnership ticket allocations and special events ticketing initiatives
Communicate and train Ticket Operations, Ticket Sales and Ticket Services department on new software releases and product enhancements

QUALIFICATIONS

Bachelor's Degree or equivalent professional experience required
Understanding of ticketing systems, CRM, database structures and the ticketing software ecosystem
Proficient in SQL and MS Excel
Excellent communication, customer service and organization skills
Must be proactive and able to think quickly and independently
Ability to manage multiple projects in a fast paced and time sensitive environment
Flexibility to work non-traditional hours and at times in non-traditional settings
Must be well organized and detail oriented
A high degree of technological competence and point-of-sale experience required
Experience with multiple ticket operations systems or other relational database programs
A valid Driver's License and good driving record

Responsibilities and qualifications may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.