The Houston Texans are in a season of growth and are seeking an individual for the position of Luxe Partnership Services Coordinator.

Our Texans Teammate Habits:

Dedication to the team

Be adaptable

Passion for work

Win with integrity

Own the outcome

Culture: Weattract the best and brightest professionals by nurturing core ideals such as character, hard work, discipline, and teamwork. We reward performances and demand a total commitment to excellence and a will to win in everything that we choose to do.

Basic Function:

Strategically align Texans assets with Luxe Members goals and business objectives.
Execute and formulate all elements for assigned Luxe member accounts as provided in contractual agreements.
Provide the highest level of customer service to ensure the overall satisfaction for Luxe members and ensure that a world class experience is delivered throughout the year.

Job Function (Duties & Responsibilities):

Consult with all assigned Luxe Member accounts by developing/strengthening relationships with Primary and Administrator contacts through “Why” meetings, day-to-day communications, as well as strategizing for early extensions and renewals, and delivering on Luxe Member SMART Goals.
Ensure all provisions for contractual obligated items are delivered in the most professional way possible.
Communicate effectively with Luxe Members regarding their SMART goals to ensure that their Luxe membership is driving their business objectives forward on a yearly basis.
Lead the Luxe Member on-boarding process, with responsibilities to include, but not be limited to, tracking SMART goals for all members, ensuring all new onboarding requirements are executed, ensure that all internal systems are 100% accurate
Produce and lead comprehensive halftime updates and recap meetings/reports and coordinate scheduling of meetings with member and Team staff.
Participate with other Luxe personnel in handling special requests and other value-added opportunities.
Troubleshoot any and all Luxe Member/gameday issues to ensure that all Luxe members and guests have the greatest gameday experience possible.
Manage Archtics and CRM account management for 100% accuracy of all financial reports and contractual needs.
Manage all aspects of Luxe member benefits for assigned Luxe Members at Club home games and LSSE events as required.
Perform various other tasks that may be assigned from time to time by Senior Director of Texans Luxe Partnership Services.

Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.

Skills Required:

Proficiency in use of Microsoft Office software applications.
Proficiency in use of CRM or comparable account management system.
Proficiency in use of Archtics or comparable ticket management system.
Ability to interface with clients with a high degree of professionalism and customer service.
Ability to self-motivate and think innovatively.
Strong organizational and time management skills with ability to prioritize and manage multiple and diverse tasks in a high-energy environment.
Decision making capabilities with respect to duties and responsibilities of the position including budget allocation and resource expenditure.
Effective verbal and written communication skills.
Excellent attention to detail and an ability to produce high-quality, accurate work effectively under pressure and within designated deadlines.
Ability to maintain confidential and/or proprietary information.
Display strong interpersonal skills and the ability to create and maintain solid working relationships at all levels across the organization and externally, particularly with assigned Luxe Members.
Ability to work independently to complete individual goals and as a team member in order to accomplish department goals.
Proven ability to apply problem-solving and customer service knowledge and skills in resolving Luxe Member complaints or issues.
Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
Proficiency in use of Microsoft Office software applications.
Proficiency in use of CRM or comparable account management system.
Proficiency in use of Archtics or comparable ticket management system.

Education/Experience:

Bachelor’s degree from a four-year accredited college or university preferred.
High School Diploma required.
Minimum two (2) years working in working experience in premium sport ticketing product customer service field preferred.
Minimum two (2) years’ experience front-facing high end and C-level clientele required.

Title: Luxe Partnership Services Coordinator

FLSA Status: Exempt

Department: Luxe Partnership Services

Reports to: Senior Director of Luxe Partnership Services

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.

If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.