The Houston Texans are seeking an individual for the position of Gameday – Teammate Customer Service Representative

The Texans CHARGE

Be Champions in Every Way by Cultivating Excellence and Fearlessly Evolving

The Texans Teammate Habits:

Dedication to the Team

Be Adaptable

Passion for Work

Win with Integrity

Own the Outcome

Basic Function:

Interact with guests at Texans and LSSE games/events to ensure the highest level of customer service is being provided during the teammate check-in process.

Duties & Responsibilities:

Available for all LSSE Houston Texans games and events.
Distribute proper credential to staff for Texans gameday only, wristbands for other events.
Knowledge of the gameday check in system with duties to include but not limited to checking in staff with proper knowledge of gameday iPads, who to call with system challenges, who to call when an emergency occurs, etc.
Distribute Staff Meal Vouchers
Prep and replenish snacks at the employee entrance.
Assist with recognition program.
Be welcoming and friendly to all NRG park staff that come in.
Assist with taking down decorations after kick (tear down).
Exhibit a fun, friendly, guest service-oriented attitude and professional appearance; consistently providing exceptional customer service to all guests.
Maintain a working knowledge of stadium operations and procedures to effectively assist with general questions.
Perform various other tasks that may be assigned from time to time by the Talent Acquisition Specialist and Guest Experience department.
Subject to reasonable accommodations, position requires routine face-to-face personal interaction with other Club personnel; therefore, job responsibilities must be physically performed in the Club offices and not in a telecommuting manner.

Position requires routine face-to-face personal interaction with other Club personnel and fans at NRG Stadium and/or NRG Park during Houston Texans football games and other Club events; therefore, job responsibilities must be physically performed in the Club offices and/or at NRG Stadium/NRG Park as may be assigned and not in a telecommuting manner.

Subject to reasonable accommodations, position requires face-to-face personal interaction with other Club personnel and fans at Houston Texans home games, at other Houston Texans sponsored events held in and around NRG Stadium and/or NRG Park and at other locations in the Houston metropolitan area; therefore, responsibilities must be physically performed at the designated location and not in a telecommuting manner.

Education/Experience:

High School Diploma preferred.
Customer service experience preferred.
Effective verbal, written and interpersonal communications.
Possess excellent attention to detail.
Hospitality driven.
Must have a positive attitude and ability to deliver world-class service with a smile.
Ability and internal drive to demonstrate a winning attitude and a strong work ethic in the performance of all job responsibilities.
Must have the ability to anticipate needs, assess situations and act accordingly.

Physical Requirements:

Occasional travel related to job duties and responsibilities.
Must be able to lift and carry up to 10 lbs.
Must be able to talk, stand, walk, sit, drive, bend, squat, climb, twist and reach as necessary.

Title: Gameday – Teammate Customer Service Representative
FLSA Status: Hourly, Non-Exempt
Department: Human Resources
Reports to: Talent Acquisition Specialist

Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate the tremendous support given the Team by local fans and the local community in general, qualified candidates with permanent addresses in the Houston metropolitan and surrounding areas will be given first consideration whenever possible.

If your skills and experience match our available position requirements, a Human Resources representative will contact you directly. Due to the volume of resumes received by the Houston Texans, we are unable to provide updates on the status of individual applications.

The Houston Texans organization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.