POSITION SUMMARY
Houston Dynamo FC is seeking a candidate for our Guest Experience Coordinator who acts as a liaison between front office staff, stadium partners and guests in order to elevate every experience for all guests and gameday staff. This position reports to the Guest Experience Sr. Manager and is a full-time position with benefits.

DUTIES & RESPONSIBILITIES

Serve as a primary contact on event days for fan facing experiences including but not limited to ushers, ticket takers, ADA, and sensory accommodations.
Champion and help execute the GOALS rewards & recognition program for all gameday staff who work at Shell Energy Stadium.
Assist with creating gameday event notes and guides for staff to utilize during events.
Work closely with Guest Experience Sr. Manager to develop and conduct trainings for gameday staff.
Collaborate with other departments including security, event services, food service, ticket office, housekeeping, and maintenance.
Collect and organize lost and found items, event logs and incident forms.
Point of contact for all Stadium Event guest feedback (phone calls, emails, survey results), document the responses, and respond to guests accordingly.
Maintain and inventory equipment for the Guest Experience department.
Assist with department administrative duties.
Other tasks and duties as assigned.

QUALIFICATION REQUIREMENTS

Four-year college degree in related field.
Minimum of one to two years of professional experience.
Previous experience at a sports/theatre/entertainment venue strongly preferred.

SKILLS, ABILITIES & OTHER ATTRIBUTES

Bilingual skills a plus (Spanish preferred).
Professionalism in all interactions with fans, stadium partners and fellow HDFC staff members.
Ability to handle highly sensitive and confidential information.
Able to work evenings, weekends, holidays, and extended hours as required.
Willing to stand for long periods of time and lift or move items weight up to 30lbs.
Must be proficient with Microsoft Word, Excel, and Outlook.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.