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Job listing closed on 19 Aug 2024
14 Jul 2024

Hospitality Operations Executive

🇬🇧 London, UK
Full Time
3+ years exp.

Our Values are simply the things that are most important to us and will be demonstrated through the way in which we behave in achieving our business objectives. Our people are at the centre of the delivery of our Club Values.

The positions purpose is to support with the delivery of world-class matchday hospitality operations and experiences across all Club/relevant venues, with a clear mission of maximising client value, process/systems improvement and driving profitability. This role is also critical to supporting and delivering an annual calendar of exceptional client engagement events and revenue-driving initiatives. Finally, this position is key in supporting the Club’s transition back into the world-class New Riverside Stand, with accountability for helping create and deliver pioneering new hospitality experiences, systems and processes.

Responsibilities include but are not limited to:

Seamless and successful delivery of all matchday hospitality operations and experiences

Liaising and supporting all operational relationships, including, but not limited to:

Stadium caterers

Staffing agencies

Ticket provider

Event-day suppliers

Transforming the Club’s delivery of matchday hospitality including digital match ticket fulfilment, the introduction of a new hospitality portal and CRM system

Developing key relationships with both seasonal and match-by-match hospitality clients, as well as Club partners

Ongoing review, improvement and maintenance of best-in-class systems and processes

Supporting the design, implementation and end-to-end delivery of all New Riverside Stand hospitality experiences

Supporting the facilitation of an annual calendar of client engagement events and revenue-driving initiatives

Hospitality stock and ticket management, including the distribution of all hospitality tickets

Completing all relevant admin tasks efficiently and effectively, including but not limited to:

Budget management

PO’s and menu selection

Guestlists and table plans

Dietary requirements

Car parking

The management and regular sharing of all hospitality debtors with the Sales Team

Supporting the introduction of hospitality client surveys to measure customer satisfaction levels and ensure the Club continually improve the hospitality experience.

Effectively manage inboxes and respond promptly to client queries, maintaining exceptional levels of customer service

Working closely with Hospitality Operations Manager to communicate matchday responsibilities of the Sales Team and any relevant stakeholders

Supporting the Hospitality Operations Manager and Head of Sales & Hospitality Operations with any additional responsibilities

Exceptional organisational skills - you have experience in managing a fast paced and varied workload.

Support the achievement of all commercial targets

Attend regular training to improve best-practice and skill sets

Attendance at all matchdays and major events, including weekends

Maintain the professional standards and perception of the Club’s Commercial teams and operation

Adhere to all relevant club policies

You may also be required to carry out other tasks, not listed, to assist in the efficient operation of our business. At all times you will be required to act in accordance with FFC company policies, follow departmental procedures and maintain the highest level of confidentiality.

SAFEGUARDING

Fulham Football Club acknowledges that everyone has a responsibility for the wellbeing and safety of children, young people

and adults at risk who are under the Club’s care or utilising the Club’s facilities.

As part of Fulham Football Club’s commitment to providing a safe environment for children and adults at risk the Club

requires all staff in child, young person and ‘adult at risk’ facing roles:

• To be clear about the clubs responsibilities when running activities for these groups;

• Will have read and understood the suite of safeguarding policies including safeguarding children policy, adults at risk

policy, anti-bullying policy, whistleblowing and equality policy;

• Understand and promote staff and players code of conduct;

• Will understand how to refer a concern;

• To be consistent role models;

• To complete the Fulham safer Working Practice Workshop as part of induction and the FA Safeguarding Children

workshop; and

• To monitor repeated incidents of poor behaviour and liaise with their DSO or Head of Safeguarding.

EQUALITY, DIVERSITY & INCLUSION

We are committed to supporting an environment where all staff have a personal responsibility to uphold the Club’s Equal

Opportunities Policy by treating fellow employees, prospective employees, casual workers, prospective casual workers, players,

prospective players and customers fairly and impartially

Closed