The Club's Head of Ticketing Operations will have responsibility for managing the Ticket Office and fulfilling all the Club's ticketing requirements, including away tickets and supporter travel requirements.

This is an extremely exciting time in the Club’s history with the Riverside Stand construction well underway, the successful candidate will lead the team at a crucial time and be part of the next chapter in the Club’s development.

The successful candidate will play a leading role in developing strategies to attract, grow and retain attendances at Craven Cottage

We’re looking for an ambitious individual with excellent communication and leadership skills, with a positive and professional attitude. Previous knowledge of both Venuemaster and Fortress access control systems are desirable

You will need to demonstrate excellent communication and interpersonal skills and will be able to demonstrate your ability plan, prioritise and organise.

Responsibilities include but are not limited to:

Provide inspirational leadership and management of the Ticket Office and the Ticket Office team, including casual Match Day Staff;
Lead, coach and manage the Ticket Office team and assist in their personal development, improving standards of performance through effective coaching and performance management;
Interact with all elements of the Commercial Team, at all levels, to ensure that priorities are clear and strong communication is maintained across departments;
Work closely with the Sales and marketing teams to develop the Ticketing Sales Strategy for Season Tickets, Half Season Tickets, Memberships and Match by Match Tickets, considering pricing, promotions and that the products on offer meet with the Clubs overall budget objectives;
Maximise upselling and cross-selling opportunities within the Ticket Office
Ownership of Ticketmaster relationship;
Manage and lead all operational needs for both Home and Away game General Admission launches including sale live dates, distribution channels, capacity constraints and daily reporting of all tickets sold;
Lead a culture of continuous development in regard to the ticketing and CRM systems, ensuring developments in technology and process are fully explored and implemented.
Responsibility to track against KPIs set to increase efficiencies while reducing staffing/tickets and channel costs, including match day, automated tickets, 3rd party relationships, etc;
Work with other departments and proactively recommend solutions, which overcome operational challenges and exceed customer requirements;
Maintain leading edge product knowledge on all aspects of ticketing and streamlining processes;
This role will require match day work including evenings and weekends as required.

The successful candidate will be required to start in role at the beginning of March.

Safeguarding

Fulham Football Club acknowledges and accepts it has a responsibility for the wellbeing and safety of children, young people and adults at risk who are under the Club’s care or utilising the Club’s facilities. As part of Fulham Football Club’s commitment to providing a safe environment for children and adults at risk you will be required to obtain a check from the Disclosure & Barring Service. It is a criminal offence for a barred person to attempt to engage with vulnerable groups. The possession of a criminal record will not necessarily prevent you from working, as all cases are judged individually according to the nature of the role and information provided.

Equal Opportunities

We are committed to supporting an environment where all staff have a personal responsibility to uphold the Club’s Equal Opportunities and Anti-Discrimination Policy by treating fellow employees, prospective employees, casual workers, prospective casual workers, players, prospective players and customers fairly and impartially.

Head of Ticketing Operations (Maternity Cover)