Ticketing and Membership Executive – Match Days

In this role, you will work as part of the Match Day Ticket Office team at Craven Cottage to manage inbound and outbound enquiries across a number of different communication channels – phone, email, online and in person – and deliver on the sale of commercial products relating to Fulham Football Club through the Club’s ticketing system, SecuTix.

In this role, you will work as part of the Match Day Ticket Office team at Craven Cottage to manage inbound and outbound enquiries across a number of different communication channels – phone, email, online and in person – and deliver on the sale of commercial products relating to Fulham Football Club through the Club’s ticketing system, SecuTix.

The Ticket Office team form a critical part of the sales structure of the business, and you will be required to proactively support the Club in its objective to make it easy for people to buy from Fulham FC. Growing the Club’s wider database by maximising commercial and cross-selling opportunities across all commercial properties within the business – Ticketing, Hospitality, Non-matchday Events and Retail – is a further key focus for this role.

You will form part of the match day team working as the first line of contact for our fans’ enquiries on our busy match days and as such we expect a high level of customer service and support at all times.