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Job listing closed on 28 Nov 2023
3 Nov 2023

Support Analyst

🇬🇧 Biggin Hill, UK
Full Time
2+ years exp.

Our team of hundreds of skilled experts keep Formula 1 moving. You could play a vital part as a Support Analyst to provide support within the company with IT hardware, software and telecommunication systems. To always maintain a high level of customer service and help maintain a working business environment to continue to meet F1 objectives.

Reporting into the IT Support Manager, you will:

  • Build, deploy and maintain IT Hardware to a high level
  • Offer IT Support at all sites
  • Ensure logged jobs are reviewed and maintained, know when to reassign or escalate jobs to provide highest level service, follow up on calls and see through to resolution
  • Liaise with users regarding issues, change requests and tasks- offering desk side and remote support.
  • Support users with use of business telecommunication systems, troubleshooting and escalating where required
  • Be aware of cyber security, making a conscious effort to work in a safe, controlled environment at all times.
  • Assist with rig, commission, and de-rig at F1 Grand Prix events
  • Keep up to date with developments in the IT industry and consider how these may be implemented into IT Infrastructure, or affect existing systems
  • Follow the change management process at all times, ensuring all jobs logged and passed through the correct approval routes
  • Produce and maintain documentation required for IT Infrastructure management
  • Make sure licenses and maintained renewed to support business continuity, and expiration reminder database kept up date and correct.
  • Ensure compliance with SOX and GDPR regulations within IT Infrastructure
  • Maintain backup tapes, including weekly checks, updating tapes in library and sending of tapes to offsite storage facilities
  • Provide a good quality of customer service at all times, making sure that the customer is satisfied before closing jobs or escalating issues.

Technical Areas of Responsibility

  • IT Hardware: Desktop and Laptop Support
  • Desktop and Laptop build and deployment
  • Printers, Plotters and scanners
  • Desktop & Laptop Software: MS Office, Windows OS, CAD Products, Adobe,CRM and any other IT installed software
  • Peripheral hardware including but not limited to monitors, keyboard, mice, and docking stations
  • Mobile Phones & Tablet devices


  • Qualification in an IT or Electronic related subject, and / or relevant training and experience
  • Essential Knowledge Windows OS / MS Office Suite / Antivirus Solutions / Outlook / Backup Solutions / PC Hardware / Print Solutions.
  • Operational Knowledge of a wide range of IT and communication equipment
  • Good customer service skills

Join Team Formula 1, make it happen!