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5 Feb 2024

Team Lead Case Management

πŸ‡ΊπŸ‡Έ Miami, FL, USA
Full Time
8+ years exp.

We govern the beautiful game and ensure it's run with transparency and integrity.

Join our team in Miami and support us on our mission.


These are your key tasks:

  • Supervise and manage the Case Management team within the Player Registration & Transfer Data Department, setting goals and prioritizing the work of the team.
  • Continue increasing the efficiency and quality of the processes of Electronic Player Passport (EPP) and training rewards claims, by drafting methodology guidelines, ensuring common standards, enhancing automation and distributing the team's workload following data analysis and visualization tools.
  • Provide substantial comments and feedback to legal documents and general matters related to training rewards and the Player Registration & Transfer Data Department, including draft Regulations, commentaries, explanatory notes, memos and similar.
  • Act as a single point of contact in the interactions of the Case Management team with any other relevant internal and external stakeholders, including but not limited to the TMS and Operations teams, Regulatory Governance & Compliance Department, Disputes & Regulatory Applications Department, FIFA Disciplinary Committee, Litigation team, the Dispute Resolution Chamber of the Football Tribunal and others.
  • Lead the review of the EPP processes performed by the Case Management team, including the analysis of documents and information, communications with relevant parties, validation and final decision.
  • Handle complex legal cases related to the EPP review process and training rewards claims on behalf of FIFA, escalating to the Dispute Resolution Chamber of the Football Tribunal if needed.
  • Research and analyse the decisions on training rewards of FIFA General Secretariat, the FIFA Football tribunal and CAS, setting up a database of relevant jurisprudence.
  • Provide support to the Head of Department, supporting the definition and execution of the strategy of the Department.
  • Mentor other team members, advising on substantive legal matters, as well as efficient ways to allocate time and resources.

These tasks are a good start. Time will change. Take it and shape it.


We work hard at FIFA.
We are dedicated, ambitious and innovative.

And we respect our values. Always.

For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.

The specific competencies we require for this position are:

  • At least 8-10 years of relevant experience, in a senior legal/regulatory position within an international environment
  • Proven track-record in managing teams and workloads
  • Understanding of football law, the international transfer system, its regulatory framework and the TMS platform are an asset
  • Familiarity with data science and analytics tools is an asset
  • University degree in law
  • Master's degree in international law, sports, business, economics or related field
  • Bar admission or equivalent qualification
  • Accuracy and detail orientation, combined with a pragmatic approach when solving problems
  • Autonomy and excellence, positively impacting the efficiency and quality, resulting in an optimal service to the stakeholders
  • Strong sense of responsibility and accountability
  • Critical judgement: ability to separate essential issues from side-issues
  • Solution orientation and innovation skills, with great ability to embrace changes and new technologies and processes
  • Excellent communication skills, both written and oral
  • Ability to work under pressure: commitment to deliver high-quality outputs in a timely manner
  • Ability to define strategic goals, give clear directions and lead and empower other team members within the Case Management team
  • Fluent in English
  • Proficiency in any other FIFA language (French and/or Spanish) desired
  • Proficient in Excel / Word / PowerPoint / PowerAutomate
  • Affinity to IT tools related to data analysis and visualization, ideally Power BI

About FIFA

We are FIFA, the global governing body for football.

Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.

We are a modern organisation with over 850 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami and Paris, plus eleven regional offices from New Zealand to India, Congo, Panama and Paraguay.

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