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30 May 2024

Account Manager, Season Ticket Member Services

🇺🇸 Denver, CO, USA
Full Time
0+ years exp.
US$40,000 – US$45,000 per year

We are excited to hire an Account Manager, Season Ticket Member Services! The primary responsibility of this position is to interact with season ticket holders of the Denver Broncos via phone, email, chat and in person. The position will provide service outreach and education to all season ticket members throughout the year.

Responsibilities Include:

  • Providing world-class customer service to all Denver Broncos season ticket members and patrons by:
    • Average 50-70 account touchpoints per day to build positive client relationships through phone calls, emails, messaging, handwritten notes, face to face engagement, in-seat visits, and client office visits
    • Perform gameday and non-gameday event responsibilities while executing outlined strategy and techniques assigned by leadership.
    • Maintaining accurate and thorough records of all activity in identified ticketing systems and customer relationship management systems.
    • Consistently exceed non-revenue metric expectations.
    • Meet and exceed service levels, standards, and company values.
    • Actively participate in season ticket member and organizational events
    • Collaborate with internal and cross departmental teammates to execute organizational initiatives
    • Assist in fulfilling member benefits, amenities, and service initiatives
    • Anticipate, respond, and resolve all customer complaints and requests in a professional manner, ensuring that each interaction results in a positive touchpoint for each client
  • Contributes to the team effort by:
    • Effectively performing all other duties as assigned

Minimum Requirements:

  • Bachelor’s degree
  • 6 months Customer Service experience
  • Ability to work all home Broncos games, other stadium events, nights/weekends and keep a flexible schedule

Preferred expectations:

  • Working knowledge in the use of computerized ticketing software (Archtics, TM Host)
  • Proficient with Microsoft Office
  • Customer Service experience speaking to customers i.e., over the phone/online
  • Extensive understanding of the latest in ticket technology, including online account management and mobile applications.
  • Working knowledge of Microsoft Dynamics CRM preferred
  • Self-motivated and solutions oriented
  • Excellent problem-solving skills and ability to multi-task
  • Detail oriented with strong prioritization and organization skills
  • Exceptional verbal and written communication skills

In accordance with the Colorado Equal Pay for Equal Work Act, the salary for this role is $40,000 - $45,000. This a non-exempt position that will be eligible for overtime. This position will be required to work flexible hours including weekends, evenings and holidays outside of a normal working hours as needed.

This position will be located at Empower Field at Mile High in Denver, CO.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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