JOB SUMMARY: The IT Technician will be responsible for on-site and remote technical support for both our business and hockey operations groups as well as event coverage for home games at the American Airlines Center and various events held at the Comerica Center or other Dallas Stars properties. They will provide end-user hardware and software support, troubleshoot technical problems, assist with technology related projects, conduct end-user training, and assist coworkers as needed.

ESSENTIAL FUNCTIONS:

Provide timely and professional IT customer support to staff in-person or remotely by phone, email, or remote support tools per established policies, procedures, and service-level agreements
Provide in-person support for games, events, or other special circumstances requiring travel as needed
Diagnose, repair, install, configure, and maintain end-user technology such as PC and Mac desktops/laptops, mobile devices, printers, copiers, peripherals, and A/V equipment
Support end-user software applications, including third-party and custom applications, and perform software installations and updates
Perform basic system administration tasks including account provisioning/de-provisioning, computer imaging, email setup, and distribution list/security group management
Maintain detailed service and maintenance records, inventory information, and knowledgebase articles using established helpdesk ticketing and inventory software
Maintain spare parts and supplies inventory for printers, desktops, and laptops
Create, update, and maintain documentation as required
Provide end-user training and instruction on systems, applications, security best practices, and company/IT policies in order to maximize end-user productivity
Install and repair various types of wiring such as Ethernet, fiber, coax, audio/video, or telephones
Maintain confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network
Maintain knowledge of company policies and procedures to both monitor and promote compliance
Provide after-hours, on-call support for end-users as assigned

ADDITIONAL RESPONSIBILITIES:

Reduce help desk incidents by performing proactive maintenance and repairs
Assist in research and procurement of technology assets

JOB QUALIFICATIONS:

Working knowledge of and ability to install, configure, maintain, and troubleshoot computers, mobile devices, phone systems, wired and wireless networks, applications, and related hardware and software
Excellent social skills and the ability to patiently and consistently interact and communicate with people at all levels of the organization in a support and training role
Ability to communicate technical information to non-technical personnel both in writing and verbally
Accurate, efficient and timely execution of tasks
Must be detail oriented and well organized
Ability to multi-task, handle multiple projects simultaneously, and work under tight deadlines
Must be able to work weekends, evenings, and holidays in addition to regular business hours
Work environment will vary from a quiet office to a very busy and loud arena atmosphere including loud music, crowd noise, and flashing or strobing lights
Must hold a valid driver license, have a clean driving record and have access to reliable transportation for the purpose of travel between various locations as required
College degree in related field, or minimum of 2 years equivalent work or military experience
One to three years of working experience preferred
Knowledge of Microsoft Office, Office 365, Active Directory, Windows, Mac, IOS and Android required
Fundamental understanding of basic enterprise networking required
Knowledge of cybersecurity best-practices required
Working knowledge of professional or collegiate sports industry preferred
Understanding of scripting languages or CLI tools such as Powershell preferred

Physical Demands and Working Environment

While performing the duties of this job, the employee is required to stand, walk, sit, use hands and fingers, handle objects and office tools, reach, balance, stoop, kneel, crouch, talk, and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is exposed to an office environment, with noise levels usually moderate.

* This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.

DSE Hockey Club, LP is an Equal Opportunity Employer