Title: Member Relations Representative

Department: Member Relations

Reports To: Manager of Member Development, Sales & Service

Summary

The Cincinnati Bengals are seeking a highly motivated and dedicated candidate to work within our collaborative, hard-working, and high energy culture. The Member Relations Representative is responsible for enhancing our member experience, driving new revenue, and continuing to add fans to our existing waitlist. It is the Member Relations Representative’s responsibility to deliver an enhanced fan experience by building a strong relationship and providing excellent customer service through preferred fan communication channels.

Job Responsibilities

Manage assigned season ticket members to ensure renewal, provide exceptional customer service, enhance Net Promoter Scores, and optimize member show rates.
Anticipate, respond to, and resolve all complaints, requests, and inquiries from members and general fan base; ability to handle difficult fans and situations in a calm and professional manner, ensuring that each fan interaction results in increased loyalty to the team.
Responsible for selling ticket products including waitlist deposits, single game tickets, and any premium seating options that may become available.
Maintain detailed records of all touch points with clients and prospects in our CRM system (Microsoft Dynamics) as well as our ticketing system (Ticketmaster Archtics).
Work assigned member events, home Bengal games, and other events as needed outside of business hours.
Bring a positive attitude, with a team-first mentality, to continue to help boost our already strong working culture.

Job Requirements

Required

1-2 years of sales and customer service experience
4-year degree from an accredited college or university
Excellent communication skills, both written and verbal
Strong work ethic with the will and motivation to succeed
Effective time management and organizational skills
Knowledge and passion for sales and customer service
Demonstrated proficiency with Microsoft Office
Ability to work non-standard hours, including some nights and weekends
Excellent interpersonal skills and team first mentality
Thorough and accurate record-keeper
Creative and solutions-oriented problem solver

Preferred

Experience in Archtics and Microsoft CRM database software is a plus

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.