JOB TITLE: Parking and Transportation Ambassador (Seasonal)

DEPARTMENT: Event Operations

ORGANIZATION: Chicago Cubs

REPORTS TO: Senior Supervisor, Parking & Transportation Operations

FLSA STATUS: Nonexempt

BEING PART OF THE TEAM

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work in an engaging, collaborative, and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. Are you ready to be part of it?

OUR STORY

THE CHICAGO CUBS FRANCHISE is a charter member of Major League Baseball’s National League. Since 1876, the team has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee sign, iconic Wrigley Field has been the home of the Chicago Cubs since 1916, making it the second oldest ballpark in Major League Baseball.

HOW YOU’LL CONTRIBUTE

The Parking and Transportation Ambassador plays a vital role in delivering a best-in-class fan experience to guests of Wrigley Field. They are energetic, engaging, passionate, personable and welcoming. Through the lens of service, we seek candidates who are focused on the guest experience and strive to create best-in-class customer service for our loyal fans while supporting the execution of a variety of unique events across the Wrigley Field campus. We are looking to welcome new Parking and Transportation members to our teams for our 2025 events season.

CLICK HERE TO LEARN MORE

If you think you have what it takes and want to be part of the team, apply today!

THE DAY-TO-DAY:

Deliver best-in-class customer service to all guests
Assist guests by scanning parking passes, greeting and directing vehicles towards parking spaces and answering questions about Wrigley Field offerings and policies
Safely operate golf carts to transport guests to and from assigned parking lots, following all traffic laws and designated routes
Resolve guest concerns and special requests within the framework provided via the Seasonal Associate Handbook and training while upholding the "Wrigley Field Fan Code of Conduct"
Promote a safe and enjoyable experience, identify and report inappropriate behavior, safety risks or medical situations through functional hierarchy
Use knowledge of Wrigley Field and Cubs history to engage fans and guests to deliver exceptional service
Perform additional responsibilities as needed and as directed by supervisory personnel

WHAT YOU’LL BRING:

Must be 16 years old or older
Ability to work outdoors in a variety of weather conditions and effectively adapt to a changing work environment
Ability to work the minimum number of hours per season (270) including nights, weekends and holidays throughout the year. This averages to be about 45 hours a month

Interview & Hiring Timeline: interviews with qualified candidates are anticipated to take place beginning in February and monthly throughout the summer.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.