Title:  Ticket Sales & Service Associate 

Department:  Ticket Sales & Service 

Reports To:  Director of Premium Seat Sales & Customer Service  

Overview

The Associate Development Program is a paid 12-month full-time (temporary) experience designed for new or recent graduates who are looking to grow their professional sports experience. The format allows for structured professional development and hands-on learning.

The Ticketing & Customer Service Associate will bring a positive attitude and can-do approach to serving customers and assisting with day-to-day ticket operations and ticket sales. The role entails working closely with the Director of Premium Seat Sales & Customer Service and the Director of Ticket Operations to support a variety of ticketing functions, with an emphasis on representing the Bears externally to current and prospective customers via strong customer service skills. This is based primarily at our headquarters – Halas Hall – in Lake Forest, Illinois.   

Program Dates: Monday, June 3, 2024 – Friday, May 23, 2025  

Who We Are

As one of the founding franchises of the NFL, family is the core of who we are. We’re different from other companies. Our people represent a vast array of cultural backgrounds, human experiences and perspectives and we believe they, collectively and as authentic individuals, are our greatest resource. Our working environment is one where your talent and contributions are valued by the organization and the community. We believe every person matters and we can collectively achieve success through integrity, respect, a team-first mentality, open communication, and trust.

Our Commitment to Diversity, Equity & Inclusion

The Chicago Bears organization continues to deepen its commitment to establishing an inclusive, equitable work environment that reflects the diversity within our communities and fan base. We value, respect, and appreciate diversity at all levels, on and off the field, and are guided by a vision of success that includes integrating diversity, equity, and inclusion into our club's DNA and culture.

As such, we recognize the additional hurdles marginalized communities may face when applying for a job. Don’t meet every requirement for the role but feel you have many of the skills needed? Please apply! Our culture is rooted in providing the resources needed for all staff to succeed, including job specific training. We want you to help us achieve our goals and to be part of one of most storied franchises in all of sport.

Responsibilities

Provide exceptional customer service for Chicago Bears customers on the phone, in person, and through written communication  
Responsible for responding to general questions, comments, concerns, feedback received through various communication methods, or forward to appropriate departments for response  
Day-to-day customer service resource for Chicago Bears customers (including but not limited to Season Ticket Holders, single game ticket purchasers, Season Ticket Priority List customers)  
Assist with initiatives focused on increasing value for Chicago Bears customers  
Assist with the ticket operations and customer service at all Chicago Bears home games at Soldier Field   
Assist with operational, sales, and service-related efforts for non-gameday events   
Assist with general ticket operations including invoicing, payment collection, and mobile ticket resolution  
Assist with season ticket and single game ticket sales initiatives   
Organize and assist with database record keeping and reporting including but not limited to change of addresses, transfers, account updates, standard reports, and CRM  
Work closely with all departments internally regarding ticket and servicing needs  
Maintain a high level of professionalism and respect to both our customers and colleagues  
Assist with other projects as assigned

Qualifications

Bachelor’s degree preferred or equivalent training and experience in customer service 
Desire to work in customer service and ticket sales and/or operations   
Possess excellent communication skills, including professional written and oral correspondence  
Must be dependable, willing to take initiative, and adapt to a variety of situations  
Computer knowledge required, including all Microsoft applications (Word, Outlook, Excel, Teams, etc.)  
Drive to succeed in high-paced, revenue generating field  
Must be organized and detail oriented  
Ability to work non-traditional hours in non-traditional settings including weekends and holidays  
Relevant experience in ticket sales or ticket operations preferred

What We Offer

We remain committed to upholding the standard of being a first-class organization and employer of choice. Our goal is to provide quality support and a diverse, equitable, and inclusive environment for our most important resource, our people.

BENEFITS & PERKS

Our Associate Program offerings include but are not limited to:

Paid Holidays
Paid PTO (5 days) & Sick Time (2 days)
Complimentary Bears gear kit
Complimentary breakfast, lunch, snacks, and drinks
Access to onsite gym facilities + Bears Fit
Eligible for medical insurance
Networking opportunities
And more

CORE CURRICULUM

Quarterly programming & professional development
Assignment of a “buddy” from another department
Formal check-ins for Associates and managers through surveys and live conversations
Two Associate dedicated social events
Associate dedicated Microsoft Teams chat

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Chicago Bears Football Club, Inc. is an Equal Opportunity Emp

TICKET SALES & SERVICE ASSOCIATE