Associate, Events & Operations

DEPARTMENT OVERVIEW:

The Boston Red Sox Florida Operations Team is dedicated to providing a world class environment while serving Baseball Player Development and the community of Southwest Florida. Our year-round focus of baseball, business development, and philanthropic engagement guide our commitment to winning another World Championship while creating life-long memories for our fans.

POSITION OVERVIEW:

This position will be responsible for Spring Training operations, jetBlue Park events, Boston Red Sox Fantasy Camp and Spring Training In-Game Fan Services experiences. This role will primarily focus on the development and growth of the Fantasy Camp experience by ensuring a high level of customer service when interacting with attendees and a high level of professionalism. This position will also be accountable for assisting in event sales and revenue goals at jetBlue Park.

Timeline: October/November 2023 through April 2024

RESPONSIBILITIES:

• Assists in the coordination and execution of operational needs for Fantasy Camp including all camp events, financials, and customer service.
• Help develop and grow the Fantasy Camp experience and revenue generation.
• Renews and services all Fantasy Camp accounts. Establishes and maintains strong customer service relationships with attendees on a year-round basis.
• Encourages Fantasy Camp attendees to upgrade their plans and/or add seats to their accounts when purchase patterns indicate a potential benefit to the customer.
• Reviews all Fantasy Camp account information to make sure it is up to date, accurate and complete. Makes changes to or obtains additional information when needed.
• Handles all questions, requests, problems and concerns from Fantasy Camp inquiries and sales.
• Conduct visits with Fantasy Camp attendees during events.
• Coordinates and executes operational needs for all jetBlue Park events and Spring Training games/practices.
• Help develop and grow the jetBlue Park events business and revenue generation.
• Assist in executing Spring Training pre-game experiences including the National Anthem, First Pitches, Dignitaries, etc.
• Assist in executing Fan Services objectives and operations.
• Preventive maintenance tasks.

CHARACTERISTICS/QUALIFICATIONS:

• A minimum of two (2) years of work experience in sports/event settings and in sales of those events.
• Strong customer service, communication, time management and organizational skills.
• Proven ability to meet deadlines and quotas.
• Ability to work collaboratively as a member of a team.
• Ability to work flexible hours including nights, weekends and holidays.
• Proficiency in Microsoft Office, particularly Outlook, Word, Power Point and Excel required.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.