Shift Duty Manager

The Role

We are looking for a Shift Duty Manager to successfully lead and manage either a night shift security team, or day shift security team. The role will be fully responsible for all eventualities during each shift, ensuring the security operations are delivered consistently to the highest standard, guaranteeing a quality customer experience, compliance, and assurance for senior management.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Managing a Shift Supervisor and Security Guards at Emirates Stadium and also Security Guards at Hale End and the Sobha Realty Training Centre
• Leading on fire alarm activations, evacuations, and crisis response, supporting security senior management with readiness and contingency plans
• Responsible for the operation of the integrated security systems such as access control, MyTag, CCTV, and the fire alarm systems
• Anticipating potential issues and reducing risk, proposing enhancements and improvements to policies and procedures
• Regularly reviewing and updating Standard Operating Procedures (SOPs) for all positions and sites
• Preparing and overseeing the major event operation on Queensland Road and stadium car park
• Implementing change processes to optimise security protocols and procedures, executing the latest trends, best practice, and the role out of new technology
• Overseeing and administering access control to the stadium and car park for staff, visitors, and contractors
• Accountability of the stadium keys, and responsibility for all pre-event, and event day, unlocks
• Responsible for the motivation and development of team members

Please Note: This role could also require a nightshift working pattern

What we are looking for

• • Experience in security management, with a strong understanding of security principles and practices and a familiarity with laws, regulations and industry standards
  • Excellent leadership and management skills, with the ability to lead and motivate a diverse security team
  • In-depth knowledge of security technologies, incident management software and other security-related equipment, such as access control systems and CCTV surveillance
  • Have a good understanding of fire panels and the use of Security control room systems
  • Demonstrated ability to develop and implement security policies, procedures and programs
  • Experienced in leading on managing incidents and emergency situations
  • Up to date and clear SIA door supervisor licence and SIA CCTV licence, which includes a standard Disclosure and Barring Service check
  • Training in counter terrorism such as ACT
  • A willingness to work on event days
  • The ability to respond quickly and effectively in emergencies
  • Experience in delivering training, updating, and promoting new techniques and methods relevant to Security operations
  • Completed various See, Check and Notify (SCaN) modules (Desirable)

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date: Please note, applications for this role will close on Friday 17th May 2024