Retail Section Coordinator (Fixed Term Contract)

The Role

We are looking for a retail section coordinator to play an essential role in the heart of our retail department. You will help to coordinate our team of passionate casual workers and ensure that all key operational retail areas have consistent coverage on a day-to-day basis.

In this important role for our retail department, you will monitor and review the teams' activities to ensure the commercial and retail operational standards are being executed to the highest level, making sure we're delivering a fantastic customer experience day in day out.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Drive sales in-store - you'll enjoy motivating the team to surpass our revenue targets on both a day-to-day and matchday basis
• Lead by example - you'll take on line management and coordination responsibility for our passionate casual and matchday workers to ensure the achievement of our KPIs and objectives
• Inspire high performance levels - you will play an impactful part in keeping our casual workers engaged and motivated and ensuring they are performing their role to an exceptional standard
• Support the retail team with in-store events - you'll work closely with the wider team on the delivery of kit and product launches, store events, matchdays and retail kiosks
• Uphold key requirements - you will take great pride in ensuring that we're adhering to compliance and regulatory requirements
• Uphold exceptional standards - you'll ensure we're delivering the highest standards of in-store experience

What we are looking for

• Experience in retail - you come with a background of providing exceptional customer service in a fast-paced and busy in-store environment
• Customer-first mindset - you're dedicated to ensuring that all customers receive an engaging and seamless experience
• Inspiring coaching skills - you're well versed in directing retail teams to provide first class customer service and to uphold store standards

• Passion for visual merchandising - you know how to turn heads and intrigue our customers in a way that's authentic to our brand
• Resourceful and proactive approach - you're able to coordinate a large team of retail staff and ensure all bases are covered
• True team player - you're always happy to collaborate with team leaders and retail team managers to provide excellent levels of support as and when required

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.

Closing Date: Please note, applications for this role will close on Monday 5th February 2024