The Role
We are looking for passionate Casual Retail Assistants to play a vital role in ensuring our visitors experience an exceptional level of customer service at every touchpoint.
Our stores at the Emirates Stadium provide an amazing opportunity for people to engage with our club. We're proud to sell a wide range of club products and act as a hub of visitor activity through the football season, especially on a matchday.
Rate of pay: London Living Wage
Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Your day-to-day
- Deliver exceptional customer service - you'll seamlessly provide excellent customer service through interacting with visitors in a proactive and enthusiastic manner
- Be the go-to expert - you will demonstrate a good understanding of all club products and eagerly provide visitors with the best quality service and information
- Work at pace - you'll be proactive and ready to ensure you can support a high volume of customers without compromising on quality
- Act as a proud ambassador for our club - you'll take pride in upholding uniform excellence and maintaining high standards of health, safety and security
- Be a teamplayer - you'll take pride in being a flexible and proactive member of the team and always seek to support your colleagues
What we are looking for
- Passion for exceptional customer service - you thrive when you're delivering amazing experiences for our visitors
- Excellent communicator - you've got a natural passion for providing an engaging service to visitors from all walks of life
- Passionate teamplayer - you pride yourself on your ability to go the extra mile for your colleagues
- Flexibility - you're a reliable individual who is able to work flexibly across the week, including evenings, weekends and during peak holiday periods
