Arsenal FC logo
Job listing closed on 4 Apr 2024
27 Mar 2024

Arsenal Hub Supervisor

🇬🇧 London, UK
Full Time
2+ years exp.

The Role

We are looking for a Hub Supervisor to take responsibility for the daily operations of the Arsenal Hub, ensuring a quality service for customers and participants.

Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

  • Provide excellent customer service - You'll be advising and supporting customers using the Hub facilities and responding appropriately to comments, complaints and requests
  • Ensure the smooth running of the Arsenal Hub - Responsible for opening and closing the Hub and making sure facilities and equipment are kept clean at all times
  • Keep the Arsenal Hub safe and secure - Upholding our safeguarding and health and safety policies, ensuring the security of the building and wellbeing of all employees, contractors and participants
  • Supporting our programmes and activities - Assisting with running various programmes and leading on football activities including coaching and birthday parties.

What we are looking for

  • Passion for exceptional customer service - you thrive when you're delivering amazing experiences for our visitors
  • Excellent communicator - you've got a natural passion for providing an engaging service to visitors from all walks of life
  • Experience as a coach - you'll have demonstrable experience in coaching football, ideally having received a recognised qualification
  • First Aid Qualified

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

  • An exciting reward and recognition scheme
  • Generous holiday allowance which increases with your length of service
  • Great internal learning and development programmes
  • A flexible hybrid working model
  • Priority access to apply for match tickets
  • A competitive health and wellbeing benefits package
  • A leading Employee Assistance Programme
  • Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date: Please note, applications for this role will close on Tuesday 2nd April 2024