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17 Oct 2024

Fan Loyalty Supervisor (Part-time)

🇺🇸 Phoenix, AZ, USA
Part Time
2+ years exp.

Fan Loyalty Supervisor (Part-time)

Job Purpose

This position is responsible for the execution of the D-backs Kids Club fan loyalty program and supervising the game day staff.

Primary (Essential) Duties

  • Assist with hiring and training of the Kids Club game day staff prior to the season
  • Create staff shift schedules each month and manage staff hours
  • Be the day-to-day contact for Kids Club staff, answering questions and assisting as needed
  • Supervise the Kids Club staff and execution of the Kids Club program at all Diamondbacks home games
  • Provide recaps and feedback to Marketing Coordinator after every game
  • Manage the Kids Club prize inventory throughout the season
  • Keep the Kids Club headquarters stocked with prizes and functioning effectively
  • Assist in responding to Kids Club customer service emails
  • Work with Marketing Coordinator on other tasks as needed

Knowledge, Skills and/or Abilities

  • Exceptional leadership and customer service skills
  • Excellent written and verbal communication
  • Positive attitude and strong work ethic
  • Ability and desire to work in a fast-paced, challenging environment
  • Ability to work independently with minimal supervision
  • Knowledge of Microsoft Office and general computer skills

Experience/Education Requirements

  • Experience supervising and leading a team of employees required
  • Bachelor’s degree in marketing, business or a related field preferred
  • Customer service experience preferred
  • Bilingual in Spanish a plus

Working Conditions and Physical Demands

While performing the duties of this job, the employee must be physically able to lift and move heavy boxes on a regular basis. Employee must also be able to work flexible hours including being available for all 2025 Diamondbacks home games on nights, weekends, and holidays.


External Apply