Job Summary:
The Sr. Coordinator/Manager, CRM (based on experience) will be responsible for maintaining and enhancing the CRM database for the St. Louis Blues, Enterprise Center, and Stifel Theatre. The position will also work with the Business Intelligence department on other analysis and reporting for the organization.

Primary Job Responsibilities:

Own all day-to-day CRM administrative responsibilities, including data hygiene and manipulation, user management, and lead distribution
Help drive the strategic development and execution of the organization’s CRM database
Provide assistance to all staff on CRM system including regular training as it relates to their individual departments
Develop and execute lead generation campaigns for sales and sponsorship staff
Analyze campaign performance and provide actionable insights for future campaigns
Develop reporting and data visualization tools to support day-to-day needs of sales and service team
Assist Business Intelligence team in the creation of target audiences for various marketing needs
Research and execute best practices for CRM
Enhance integrations between CRM and other third party systems
Work with multiple groups on data appends and cleansing across applicable systems
Perform additional reporting and data management duties as needed

Job Requirements:

1-3 years of experience with a CRM system, Microsoft Dynamics preferred
Experience using a ticketing system, Ticketmaster/Archtics preferred
Proficiency with Microsoft Excel
Experience with market research preferred
Data-driven, analytical mindset
Strong communication skills
Strong attention to detail required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.