The following are the main objectives and goals for the Premium Sales & Service Coordinator. The following responsibilities are not all-encompassing, but are meant to serve as a guideline for the position.

SUMMARY

Reports directly to Director, Premium Service & Hospitality
The Premium Sales & Service Coordinator is responsible for working directly with the Premium Sales & Service team to assist in providing excellent service to our Premier season account holders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage and maintain an assigned premium client base, to include annually securing renewals
Generate new revenue from current clientele through value-added, group and suite packages, upgrades, and referrals
Fulfill premium client touchpoints including face-to-face visits, out of office meetings, phone calls, handwritten notes, emails, premium client and other targeted events.
Coordinate monthly communication to Premier Ticket Base regarding events and benefits
Continue to develop systems and processes to ensure seamless client support
Manage premium suite inventory, operating as a liaison between the Premium service team, sales team and box office
Coordinate suite rental information with Levy Catering and guest services team
Create and track suite sales and premium sales reports
Create and execute contracts for premium club spaces
Assist in planning seasonal suite holder and premium season ticket holder events
Work all St. Louis Blues games and select Enterprise Center/Stifel Theatre events as contact for premier clubs
Maintain internal information and personal data for premium clients
Coordinate premium space & suite maintenance issues with Building Operations
Other duties as assigned

REQUIREMENTS:

1-2 years’ experience working in a customer service and/or sales environment
Strong customer service skills and ability to provide excellent customer care to both internal and external clients
Team Orientated – ability to work directly with premium ticketing staff to develop client relationships while helping to reach established departmental revenue targets
Excellent written and verbal communication skills
Ability to work in a professional manner at all times
Ability to gain knowledge of the ticket database system
Strong time management and organizational skills
Ability to work independently and proven self-motivation
Ability to work an extended and flexible work schedule, including evenings and weekends
Proficient in Microsoft Word & Excel
In-Design experience is preferred, but not required

EDUCATION & EXPERIENCE

Undergraduate degree, diploma, or equivalent.
Attention to detail, ability to work with deadlines and ability to coordinate work across multiple departments
Ability to work nights, weekends and events as needed

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Coordinator, Premium Sales & Service