Fan Experience Administrative Assistant (PT)

We treat everyone like family. That’s our standard at the Frost Bank Center. You will help achieve that standard by enabling the team to redefine the limits of the fan experience and create lasting positive memories.

Spurs Sports and Entertainment (SS&E), Fan Experience delivers lasting positive memories through friendly, knowledgeable, proactive service for all fans at the Frost Bank Center. The Fan Experience Admin plays a crucial role in upholding our standards and delivering the best staff experience possible.

This role is responsible for providing administrative support for the Fan Operations Managers and Fan Experience team. The Fan Experience Admin will have the opportunity to make an impact on personnel, handle multiple tasks at once, and keep the Fan Experience team organized and productive.

What You’ll Do: 

• Conduct every aspect of your job with a smile and in the most friendly, honest way
• possible.
• Be the most knowledgeable person about the arena, event and SS&E in order to deliver the best staff experience. This includes but is not limited to creating and printing event day paperwork and assisting Fan Operations management in ensuring we are fully staffed for all events.
• Anticipate staff’s needs and offer assistance before having to be asked by responding to staff phone calls and emails in a timely manner.
• Be empowered and take responsibility for improving the staff experience wherever the opportunity presents itself.
• Provide a safe and secure environment for all staff by understanding and using established processes and rules.
• Provide day-to-day administrative support for the Fan Operations team as it relates to empowering, organizing and supporting every member of the team.
• Other duties as assigned to deliver the best staff experience possible.

Who You Are:  

The eligible candidate should meet a multitude of qualifications, including but not limited to:

• Enjoys helping others.
• Ability to maintain a consistently high energy level and enthusiasm for delivering the best staff experience.
• Exhibit patience when assisting staff with general questions, scheduling concerns, and reaching out to staff members as needed to fully staff events.
• Must be able to work flexible schedules including long hours, overnight shifts, evening, weekends and holidays as needed.
• Must be able to read, write and speak in English fluently.
• Bilingual preferred but not required. Detail-oriented and highly organized.
• Strong aptitude for working in fast paced environment.
• Proficient at typing and intermediate skills with Microsoft Office and Internet based programs.
• Able to lift and carry up to 25 pounds and work at heights as needed.

In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development. 

If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply!  

*SS&E is an Equal Opportunity Employer*

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.