Coordinator, IT Support

ABOUT OUR COMPANY
Philadelphia was awarded the 16th Major League Soccer franchise in February, 2008 and the team was officially announced as the Philadelphia Union in May, 2009. Owned and operated by Union Sports and Entertainment, the group launched the Philadelphia Union's inaugural season in 2010 and opened what is now Subaru Park in June, 2010. Subaru Park is an 18,500 seat, world-class soccer specific stadium that sits beautifully along the Delaware River at the base of the Commodore Barry Bridge and is only 15 miles from downtown Philadelphia.

The club has reached the finals of the Lamar Hunt U.S. Open Cup in 2014, 2015 and 2018, and has appeared in the MLS Cup Playoffs in 2011, 2016, 2018, 2019, 2020, securing their first showing in the CONCACAF Champions League in 2021. In 2020, the Union were awarded the club’s first Supporters’ Shield after finishing with the best regular season record in MLS. The club hosted the Eastern Conference Final in 2021 and were named the Eastern Conference Champions in 2022. The Philadelphia Union have once again clinched a berth in the 2023 Scotiabank CONCACAF Champions League. The 2022 season finished at the MLS Cup against LAFC, in one of the most intense matches in League history!

Philadelphia Union’s culture and brand positioning of Young, Fearless, Challengers differentiates us from others and focuses our vision to be unafraid and defy the ordinary. Union Sports and Entertainment is relentlessly pursuing excellence both on and off the field and will lead the way, set the standards and share the glory. Our connection to Philadelphia is symbolized in the Club’s crest as the snake, colors, shield, slogan and thirteen stars all represent Philadelphia as the original capital city and its call to action during the American Revolution.

ABOUT THIS ROLE
The IT Manager will support the day-to-day IT operations for Union Sports and Entertainment (USE). This role will supervise and manage all technologies for multiple USE locations including the Union Power Plant, Subaru Park and WSFS Bank Sportsplex. The primary job responsibilities include User Support, Event Support, IT Systems, Networks, Phones, Point of Sale, Audio-Visual & Broadcasting systems.

The ideal candidate will excel in a fast-paced, evolving workplace and adapt to shifting priorities with ease. This role requires strong analytical and problem-solving capabilities, along with a proficiency in organizing, managing, and executing multiple projects within tight deadlines. The IT Manager must also have strong written and verbal communications skills, with the ability to foster good relationships with Union staff and external partners.

RESPONSIBILITIES

• Help staff resolve any issues with IT, audio-visual, and communication tools.
• Serve as the primary point-of-contact for user support requests and for the club’s third-party help desk.
• Support a hybrid office where staff work in multiple locations (office, home, stadium, travel/remote).
• Support the club’s desktop computers, servers, email and office applications, networking, phones, printers, cybersecurity, and others as needed.
• Provide IT support for events held at Subaru Park and WSFS Bank Sportsplex.
• Gameday/Event duties include supporting Union staff, visiting team and league officials, broadcasters, press/media, ticketing system, point-of-sale systems, and other back-of-house IT needs.
• Ensure the team's data, devices, and networks are secure and accessible.
• Assist with creating, maintaining, and implementing the club's IT and cyber security policies.
• Standardize software, equipment, and IT processes. Look for opportunities to optimize the club’s IT operations.
• Keep a detailed inventory of all hardware, software, and club data.
• Assist with managing the department’s budget.
• Ability to work as business needs require which may include long days, evenings, weekends, occasional holidays, and travel if/when necessary.
• Required to attend all Union home games and additional events held at Subaru Park and WSFS Bank Sportsplex.
• The candidate is committed to working nights and weekends as required by the schedule.
• Projects and additional duties as assigned.

QUALIFICATIONS

• A minimum of 1 to 3 years of experience in an IT role, preferably in an organization supporting over 100 users.
• A Bachelor's degree or equivalent educational background.
• Strong proficiency in managing and supporting hardware and software for PCs, Macs, iPads, and other devices.
• A solid understanding of network fundamentals, including TCP/IP protocols, VLAN configurations, and wireless network management.
• Ability to troubleshoot and diagnose IT issues.
• Possess excellent communication skills and has a desire to work with others in a team environment.
• Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT infrastructure to ensure its 24/7 availability.
• Capable of both following and giving directions effectively, with resilience under pressure.
• Flexibility to work weekends and to work before, during and after all events (including late nights and weekends).

OUR PERKS

• Comprehensive benefits package including three medical options, vision and dental coverage, including flexible spending & health savings accounts.
• Pre-tax and Roth 401k (up to 4% is matched, after 90 days of service).
• Company-paid life insurance and disability.
• Paid holidays and PTO days annually.
• Wellness reimbursements through Independence Blue Cross.
• Hybrid office schedule to allow remote work on Mondays and Fridays.
• Summer Friday hours.
• 50% merchandise discount.
• Other league and partner discounts.
• Complimentary or discounted tickets.
• 24/7 state-of-the-art Fitness Center and locker rooms.
• On-site Café with grab-and-go options, salad bar, and grill!

This position requires the following clearances:

• PA Child Abuse History clearance
• PA State Police Criminal Records Check
• An FBI Criminal Background Check

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.